Marine Compliance and Safety Manager

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Marine Safety and Compliance Manager

£45,000 - £55,000 dependent on experience

Permanent, full-time role with the option to work from home one day per week

Company Summary

City Cruises UK is part of Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, parties, or other special occasions across London and York.

Safety is our number one value, and we’re looking for an experienced marine safety professional to help lead it.

Position Summary

The Marine Safety and Compliance Manager makes sure our passenger vessels, piers and people operate safely and within the law. You will maintain and continually improve our Safety Management System (SMS) under the MCA Domestic Safety Management (DSM) Code, lead audits and incident investigations, and be our day-to-day link with the MCA, PLA and other authorities.

You will also act as Deputy Designated Person (DDP). When the Head of Safety and Compliance is unavailable, you will carry the full DP role: monitoring the safe operation of the fleet and providing the link between vessel and shore, with direct access to the most senior level of management.

What You'll Do

• Maintain and improve our Safety Management System under the MCA’s Domestic Safety Management (DSM) Code
• Be our day-to-day link with the MCA, PLA and MAIB
• Plan MCA surveys and audits with Engineering, and keep every vessel’s certification in date
• Lead internal audits, incident investigations and emergency drills
• Champion an open, just reporting culture across crew and shore teams
• Act as London super user for our Helm compliance software
• Ensure drills and exercises completed as planned, with lessons learned acted on
• Act as DDP, covering DP duties during the absence, leave or unavailability of the DP
• Occasionally cover Duty Operations Manager shifts

What You'll Bring

Essential

• 3+ years in a marine safety, compliance or operational role, ideally with domestic passenger vessels
• Hands-on experience of MCA surveys and audits
• Working knowledge of the DSM Code, PLA byelaws, MAIB reporting and UK health and safety law
• DP training, or willingness to complete it within 6 months
• The confidence to challenge when safety is at stake, and to stay calm under pressure

Great to have

• Boatmaster’s Licence or STCW deck Certificate of Competency
• NEBOSH General Certificate or IOSH Managing Safely
• Lead auditor or root cause analysis training
• River Thames or other inland / coastal passenger vessel experience
• Experience with Helm CONNECT or similar safety management software

All employees must commit to upholding our RESPECT values. They are as follows:

• Respect We will value, appreciate and respect each other. We will foster diversity and inclusivity.
• Environment We will Respect our planet. We will conserve, protect, and educate. We will practice environmental stewardship.
• Safety #1 We will think and work safely. We will follow safety standards and instructions. We will create a safe and secure workplace.
• Professionalism We will conduct ourselves professionally. We will take responsibility for our actions. We #will own the problem until it is solved.
• Exceed We will continuously improve. We will exceed standards and expectations.
• Communication We will be open and honest. We will choose a respectful approach. We will share information with others effectively.
• Teamwork We will exist to serve others. We will anticipate the needs of others. We will have fun and practice “enthusiastic friendliness”.

As an equal opportunities’ employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to create a diverse and inclusive environment. Candidates for employment or promotion will be assessed objectively against the requirements for the position.