Maison Host FTC

We are currently seeking a passionate, reliable and energetic Maison Host to join our team at our New Bond Street Maison on a fixed-term contract until December 2027. The ideal candidate will have a natural flair for delivering exceptional service, especially in a fast-paced and dynamic environment.

Host – Hermès

Within the walls of our newest Hermès Maison at 166 New Bond Street, we are seeking a Host whose presence is not simply noticed, but felt. This role lives at the heart of the Maison; where refinement, calm, and the art of human connection come together in a way that is unmistakably Hermès.

This is a rare opportunity to join a House where every gesture carries intention, every word is chosen with care, and every encounter becomes part of a larger story. We are looking for someone who brings eloquence, warmth and someone who understands that true luxury is quiet, attentive, and deeply human.

The Role

As our Host, you will be a serene, polished presence who guides clients with grace, clarity, and poetic ease. You will help shape the emotional landscape of each visit, ensuring that clients feel understood, supported, and gently enchanted from the moment they step inside.

Your role is to create flow, to anticipate needs, and to elevate the experience through thoughtful, beautifully delivered interactions.

Your responsibilities include:

• Creating a refined welcome that feels personal, warm, and effortlessly elegant
• Guiding expectations with clarity, sensitivity, and discretion
• Supporting the rhythm of the Maison, ensuring clients feel oriented, cared for, and at ease
• Collaborating closely with all métiers, becoming a trusted presence who enhances the client journey
• Offering thoughtful touches; a gesture, a word, a moment of reassurance, that transform service into something memorable
• Representing the spirit of Hermès with poise, humility, and a deep appreciation for beauty and craftsmanship

About You

You are someone who speaks with elegance and listens with intention. You bring a calm, grounded presence that naturally puts others at ease. Your communication is warm, whimsical, and refined, the kind that makes clients feel both welcomed and understood.

You notice details. You remember stories. You create moments that linger.

You bring:

• Exceptional interpersonal finesse and emotional intelligence
• A naturally eloquent, romantic, and whimsical communication style
• A calm, eloquent and polished presence that elevates the environment
• A genuine love for extraordinary client engagement
• The ability to manage expectations gracefully, even in moments of high demand
• A spirit that is warm, generous, and unmistakably human

Your Background

You come from a world where refinement is second nature; perhaps a luxury hotel, a private members’ club, a fine dining environment, or a premium retail house. You understand the choreography of high-end hospitality and the subtle art of making every guest feel cherished.

You have experience in:

• High-end client service
• Premium hospitality or luxury retail
• Environments where elegance, discretion, and emotional connection are essential

If you feel drawn to a role where presence is an art, where words carry beauty, and where every interaction becomes part of the Maison’s narrative, we would be delighted to meet you.

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