Luxury Skincare Advisor - Space NK

Luxury Skincare Advisor | Space NK

Job Title: Luxury Skincare Advisor

Reports to: Store Manager, Assistant Manager, Supervisor, Keyholder

Reports: None

Main Purpose of the Role:

The Luxury Skincare Advisor’s main responsibility is to achieve sales and KPI’s target, through a customer fist approach. With passion and enthusiasm, they are an ambassador for the brand, specialising in luxury skincare.

They must aim to deliver:

• Our Brand Vision and Mission by living our brand pillars
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and polices

Main Responsibilities:

Customer First

• Delivers a ‘customer first’ experience exceeding customer expectations
• Delivers unbiased customer advice through exceptional product knowledge
• Work as one team to ensure a ‘customer first’ experience is delivered consistently
• To provide our customers with expert advice with particular detail and focus on our luxury skincare brands
• To go above & beyond in delivering an exceptional level of service for the luxury skincare shopper
• Build, grow & connect with a loyal customer base, specifically for our luxury skincare brands

KPI’s

• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on our luxury skincare brands
• Responsible for driving growth of these brands with a focus on sales and ATV
• Exceeds the company acquisition target for N.dulge
• Follows all stock handling policies to ensure stock accuracy and minimise stock loss

Communication

• Communicates clearly and concisely with their store team
• Confidently communicates with external business partners and store visitors

Team

• Fully embraces the team effort and takes pride in achieving a common goal demonstrating the ‘We Are One Team’ value
• Open and supportive of other ideas and opinions creating an inclusive, welcoming and approachable store environment
• Passionate about maintaining own up to date product knowledge on luxury skincare, and sharing this knowledge by scheduling training sessions for all team members

Store Operations

• Understands and adheres to all Company loss prevention practices

Qualities:

• Specific interest and passion for luxury skincare
• Passion for delivering exceptional service
• Confident in one to one skincare consultations
• Ability to deliver a ‘customer first’ experience
• Ability to understand store targets and KPI’s
• Strong communication skills
• Leads by example
• Values honesty and integrity in working relationships
• Embraces change
• Flexibility to meet rapidly changing priorities and deadlines
• Ability to follow direction
• Passionate about beauty
• Ability to use own initiative