Loyalty Executive

We are looking for a Loyalty Executive to join our Loyalty team here at Harrods. You will be responsible for creating and executing end-to-end loyalty initiatives which engage and delight the Harrods customer.

About the Role

The Loyalty Executive will supporting in delivering world-class customer loyalty campaigns, including the creation and execution of promotions and email communications, as well as owning many of the day-to-day elements of the Harrods Rewards programme.

You will also;

• Work closely with the Loyalty and CRM teams to develop the suite of Harrods Rewards promotions and programme benefits, available at Harrods Knightsbridge as well as online and in-app
• Work closely with the CRM team on lifecycle campaigns, defining testing and promotional opportunities which drive customer lifetime value
• Responsible for the end-to-end delivery of loyalty promotions & communications, working closely with stakeholders from marketing, IT, CRM and creative teams to develop exciting briefs that delight our customers
• Brief creative team to develop marketing assets which support the Harrods Rewards programme, including both print and digital campaigns. Understand loyalty best practise

About You

The ideal candidate will be someone who has an eye for detail, organised and with a passion for driving long-term customer relationships. This person will have experience in effectively managing end-to-end loyalty or customer campaigns within a fast-paced environment with a focus on customer retention & ROI

It is important that you have previous experience withing loyalty, operations, marketing and project management. You must have a strong understanding of loyalty programme and database marketing technology as well as familiarity with marketing laws.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information:

Time Type:

Permanent

Department:

Customer Communications Marketing (Alexandra Ekiert)