Lettings Coordinator 30hrs - Sienna Hse, Sutton

Purpose of the Role

To facilitate all New Lets and Rent Increases for 166 Built to Rent (BTR) apartments at Sienna House as part of a site-based team.

Key Responsibilities

· To act as first point of contact for new letting applications, responding in a timely manner to all new enquiries.

· Achieving client set KPI’s and targets.

· Arranging and conducting property viewings.

· Negotiating and processing offers.

· Completing applicant vetting and deal administration as appropriate including ID Checks and Right to Rent.

· Negotiating and managing rent increases.

· Working alongside the lettings managers to develop strategy and incentives.

· Working alongside central Tenancy Progression team to complete deals.

· Provide required lettings data for commentary for centralised reporting.

· Regularly updating property advertisements on portals and social media appropriate

· Performing pre void inspection reporting to property management team on presentation and condition of apartments.

· Arranging void works including but not limited to inventories, cleans and light maintenance.

· Prioritise customer service, ensuring residents and applicants have the best possible experience, and become our ambassadors.

· Support resident events and activities.

· Responding to additional resident queries and concerns where required.

· Meet and greet with new tenants, providing keys, new tenancy information and apartment orientation tours and pre -arranging check in reporting.

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.

Skills, Knowledge and Experience

· Proven experience in Lettings Negotiation/Management (BTR preferred but not essential)

· Up to date knowledge of appropriate Regulation and Legislation

· Excellent written and spoken etiquette

· Common sense approach

· Ability to think on their feet and make considered decisions

· Outgoing, warm and friendly personality

· Organised, meticulous, tenacious

· IT literate and social media savvy

Working Hours - 30 hours - 5 Over 7 Days. 12:00 – 18:00

Salary - Basic Salary up to £24,000.00p/a (Up to 10% discretionary bonus)

Commission offered up to £10,000.00p/a based on KPIs.

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