Lead Service Designer (Public Sector)

This is a free training course followed by the potential for a role with one of our clients.

Description:

These job roles are linked directly to free education, and upon completion of our course, you will be equipped to start your new role.

This is a free training course followed by the potential for a role with one of our clients.

The Role:

Our clients are looking for Lead Service Designers to join their team.

About You & The Role

As a Lead Service Designer, you will take a central role in shaping the future of the NHS App, working closely with public sector stakeholders. Sitting at the head of a multidisciplinary design team, you will define the design strategy and vision for this highly visible public service. Your focus will be on establishing robust design standards, managing roadmaps, and ensuring that human-centred design principles are applied throughout the product lifecycle.

• Proven track record of leading multidisciplinary design teams
• Strong background in mentoring and coaching designers
• Deep knowledge of human-centred design principles and methodologies
• Extensive experience conducting user research, user interviews, and workshops
• Practical experience in planning and executing usability testing
• Demonstrated ability to establish design standards and best practices

Some Things You’ll Be Working On

• Define the design strategy and vision for the NHS App
• Manage design roadmaps to ensure timely delivery of service improvements
• Oversee design governance and maintain strict quality assurance
• Lead, mentor, and coach a team of designers
• Establish and promote design standards and best practices across the project
• Plan and facilitate user research, interviews, and collaborative workshops
• Conduct usability testing to iterate and improve the service design

100% Free Learning Linked To Job Roles

All of our courses are 100% free for all students. There are no secret or hidden fees, no payment upon completion, and no debt. We work with our partner companies to ensure this education is free for all learners.

Benefits - vary per client, but are competitive.