Key Account Manager

About Us

Addison Lee – Giving London Life a Lift

Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.

Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.

As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.

About the Role

We have an exciting opportunity for a Key Account Manager to join the team. This is far more than account management. You will take ownership of a portfolio of strategically important customers, developing trusted relationships, identifying opportunities for growth and creating long-term value for both customers and Addison Lee.

Salary

Up to £45,000

Location

Paddington

Working Hours/Pattern

Monday – Friday

09:00 – 17:30

Main Accountabilities:

• Own and develop a portfolio of strategic corporate accounts.
• Deliver retention, growth and profitability targets.
• Build relationships with key stakeholders.
• Create and execute strategic account plans.
• Identify, cross-sell, upsell and new business opportunities.
• Lead commercial reviews, contract renewals and negotiations.
• Use customer insights and performance data to make recommendations.
• Act as the voice of the customer internally.
• Work cross-functionally to deliver exceptional client outcomes.

Requirements:

• Proven experience in Key Account Management, Strategic Account Management or B2B Sales.
• Strong commercial awareness and negotiation skills.
• Track record of growing customer revenue and retention.
• Exceptional stakeholder management capabilities.
• Commercial and analytical mindset, with the ability to use data to drive decisions.
• Excellent communication and presentation skills.
• Self-motivated, proactive and growth-oriented approach

Reporting Lines

This role reports to Sales Manager – Key Accounts

Benefits

· OTE Bonus 60/40 split

· Enhanced Maternity Leave: 26 weeks full pay, 13 weeks 50% pay,

· Enhanced Paternity Leave: 4 weeks full pay,

· 2 days paid volunteering leave a year,

· Private Medical Insurance, Travel Insurance (after 1 year),

· Wellness Program,

· Cycle to Work Scheme,

· 33 days Annual Leave (incl. bank holidays),

· Life Insurance (Death in Service),

· Extensive retails discounts via Reward Gateway (e.g. 5% off most major supermarkets),

· Support with Professional Training and Qualifications via Apprenticeships,

· Season Ticket Loans, Discounted Cabs and Courier services (within London).

Equality and Diversity Information

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.

Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.