HR Case Manager

Are you passionate about helping managers navigate

challenging people situations and achieve positive outcomes for their teams?

Our HR Case Management Service works closely with

Metropolitan Police leaders, providing expert support and practical guidance

across a range of employee relations matters. We're looking for HR Case

Managers to join our specialist Performance and Attendance team in London.

In this role, you'll partner with managers to address

complex attendance and performance cases, providing clear advice and practical

coaching that enables informed and fair decision-making. You'll build strong

working relationships across the organisation, helping managers develop their

confidence and capability while ensuring people matters are managed

consistently and effectively.

This is a permanent opportunity with flexibility to work in

a way that supports both you and the business. If you're based in our London,

you'll have the flexibility to work from home when you do not need to be in the

office, with regular travel to client sites across London. If you're based in

Newcastle, you'll be expected to work from the Newcastle office two days per

week, with occasional additional office attendance for meetings, training or

business needs.

What you'll be doing:

• Managing a personal portfolio of complex HR cases, prioritising activities to meet deadlines and service levels.
• Providing expert advice in line with organisational policies, Police Regulations, employment legislation and HR best practice.
• Supporting managers at all levels with performance and attendance matters, helping them achieve effective, business-focused outcomes.
• Identifying potential risks and challenges early, promoting proactive intervention and resolution.
• Delivering a high-touch service through face-to-face meetings, Microsoft Teams, telephone and email.
• Maintaining accurate case records while collaborating with colleagues and stakeholders to deliver a professional, compliant service.

What you’ll bring:

• HR experience advising line managers on a range of people-related matters.
• Strong knowledge of HR policies, employment legislation and best practice.
• Credibility as a trusted HR advisor with the ability to build effective working relationships quickly.
• Experience supporting managers through complex HR cases and achieving positive outcomes.
• A coaching and mentoring approach that develops manager capability and confidence.
• The ability to balance organisational objectives with employee needs when providing advice and guidance.

It would be great if you had:

• A CIPD qualification.
• Experience of supporting managers through transformational change.

If you’re interested in this role but not sure if your

skills and experience are exactly what we’re looking for, please do apply, we’d

love to hear from you!

Although this role is advertised as full-time, we believe

that flexibility at work can promote work/life balance, increase your

motivation, reduce stress and improves performance and productivity. We support

different ways of working and can offer a range of flexible working

arrangements. So, if you’re interested and need to work flexibly, we encourage

you to apply and talk to us about what might be possible.

Employment

Type: Full-time, Permanent.

Location: London or Newcastle (hybrid working available).

Security Clearance Level: NPPV2.

Internal Recruiter: Becky.

Salary: Up to £45,000 per annum for London-based candidates, or up to £35,000

per annum for Newcastle-based candidates.

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan,

life assurance, and pension.

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