Housing Complaints and Enquiries Officer

Organisation: London Borough of Waltham Forest

Salary: PO1 £42,492 - £45,123

Contract Type: Full-time/Permanent

Working hours per week: 36

Application Deadline: 09/11/2026

Proposed Interview Date(s): TBC

Reference: 2331

About Us:

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email [email protected] so we can arrange an alternative application method.

About the role:

To provide a comprehensive and effective customer-focused service by managing and resolving Stage 1 complaints, particularly Housing Disrepair cases, while working collaboratively with colleagues and contractors to achieve positive outcomes for residents and delivering high-quality responses to Members' Enquiries, Freedom of Information requests, and Subject Access Requests.

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