Housekeeping Floor Porter

Job Description

Our Purpose And Culture

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.

At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

The Team

You will join our Housekeeping team, working closely with colleagues across the hotel to maintain exceptional standards and create a unique guest experience. Reporting to the Director of Housekeeping, with a dotted reporting line to the Assistant Director of Housekeeping, you will help ensure that the team has the supplies, linen and equipment required to deliver seamless service.

Your Role

As Floor Porter, you will help maintain guest floors, public areas, fire exits, stairways and service areas to the standards required by the Director of Housekeeping. You will play an important part in ensuring guest requests are handled promptly and discreetly, while keeping Housekeeping areas safe, organised and fully stocked.

How You’ll Make The Place

• Ensure guest floors are properly stocked with the correct supplies and linen, providing colleagues with the tools they need.
• Remove soiled linen and rubbish from Housekeeping and other designated hotel areas.
• Complete floor walks and keep guest corridors clear of items including trays, trolleys, glasses and rubbish.
• Respond to guest requests promptly and discreetly, helping to resolve concerns and support guest satisfaction.
• Ensure lost property is handed directly to Security and the appropriate procedure is followed.
• Look after key cards, mobile devices and equipment, reporting any loss, malfunction or security concern immediately.

Could This Be You?

• You are committed to providing thoughtful service and creating a distinctive guest experience.
• You work collaboratively and flexibly, supporting colleagues and new members of the Housekeeping team.
• You take pride in maintaining clean, safe and well-organised guest and service areas.
• You can respond to guest requests and concerns promptly, discreetly and professionally.
• You understand the importance of confidentiality, security and following hotel procedures.
• You are flexible in your approach and able to adapt your working hours to the needs of the hotel.

Our Benefits

• 28 days paid holidays per annum including Bank Holidays
• Discounts on Food & Beverage
• Company pension scheme and life assurance
• Enhanced sick pay policy
• 12 complimentary room nights per year and F&B discount worldwide
• Up to 16 weeks paid parental leave
• Talent development opportunities
• Involvement in Corporate Social Responsibility programmes and wellbeing activities

Our Commitment To You

At Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

About Us

Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

General Information

Country/Region

United Kingdom

Province/City

London

Hiring Entity

Rosewood London

Department

Rooms - Heart of House

Job Type

Full-time Permanent