Hospitality Manager

Elior Stadia – Food at Full Volume

This is food on a different scale.

Thousands of people. High pressure. Fast pace. Big energy.

And food that has to be spot on every time.

From street food favourites to premium hospitality, we serve fresh food that keeps up with the crowd.

It’s intense. It’s exciting.

And when it all clicks — it’s seriously rewarding.

Working Pattern: 5 Days Out Of 7 | 37.5 Hours Per Week

Salary: £36,000 Per Year | £18.46 Per Hour

Job ID: 8036

What you'll be serving up…

As a Hospitality Manager, you will lead the delivery of a best-in-class hospitality experience across premium matchday hospitality, conferences, private events and non-matchday business at Saracens Rugby. Working closely with the Site Director of Food & Beverage, Head Chef and client stakeholders, you will lead front-of-house operations, develop exceptional service standards and build a high-performing directly employed casual workforce.

• Leading and developing hospitality teams across lounges, suites, restaurants, bars and guest-facing areas
• Creating a positive, high-performance culture focused on outstanding guest service, teamwork and colleague engagement
• Recruiting, training and retaining a skilled casual workforce while reducing reliance on agency labour
• Developing workforce plans, talent pipelines and succession plans to support operational requirements
• Managing onboarding, induction and training programmes to ensure colleagues are confident, capable and deployment-ready
• Delivering pre-event planning, rota management, role allocation and service briefings for all fixtures and events
• Leading from the floor during service, supporting teams, engaging with guests and resolving issues quickly and professionally
• Working closely with culinary, retail, sales, events, security and logistics teams to deliver seamless event experiences
• Monitoring guest feedback, service standards and operational performance to continuously improve the customer journey
• Managing labour productivity, payroll, revenue, stock, wastage and service-quality targets
• Ensuring compliance with food safety, allergen management, licensing, cash-control and health & safety requirements
• Building strong relationships with clients and stakeholders while reporting on workforce performance, training and operational improvements

The ingredients you'll bring...

• Significant hospitality management experience within stadiums, events, hotels, conferences, contract catering or premium hospitality environments
• Proven experience recruiting, developing and retaining large casual workforces
• Strong leadership skills with the ability to coach, motivate and develop high-performing teams
• Experience designing and delivering induction, service and leadership training programmes
• Excellent workforce planning, rota management and labour productivity experience
• A strong customer focus with a passion for delivering exceptional guest experiences
• Commercial awareness with the ability to balance service excellence, labour efficiency and operational performance
• Excellent communication and stakeholder management skills
• Ability to remain organised, visible and calm under pressure in a fast-paced environment
• Strong knowledge of food safety, allergen management, licensing and health & safety requirements
• Relevant hospitality or management qualification, or equivalent senior-level experience
• Flexibility to work evenings, weekends and major event schedules as required

What's on the menu for you…

At Elior, we believe people do their best work when they feel supported, valued and able to thrive. That's why we offer a benefits package designed to support your wellbeing, career, finances and life outside of work.

Here’s a taste of what you can expect when you join us:

• Free meals on shift
• Flexible and part-time working opportunities
• 28 days holiday, increasing to 31 days after two years' service
• Enhanced family, personal and compassionate leave policies
• Paid volunteering days
• Training, development and career progression opportunities
• Pension scheme, life assurance and financial wellbeing support
• Salary Advance, giving you access to a portion of your pay before payday
• A supportive, inclusive culture where everyone can thrive

Plus access to Elior Spark, our enhanced wellbeing platform, offering support for you and your immediate family, including:

• 24/7 virtual GP appointments
• Mental health support, counselling and therapy sessions
• Physiotherapy services and second medical opinions
• Online gym and workout programmes
• Legal and financial advice
• Nutrition, fitness and lifestyle guidance
• Meditation and mindfulness resources
• Dedicated wellbeing helplines and expert support whenever you need it

Fancy being part of the recipe?

At Elior, over 10,000 colleagues come together every day with one purpose: to enrich lives everywhere, every day.

We're proud that 87% of our colleagues are proud to work here — and we think that's because people are given the support, trust and opportunities they need to thrive.

Don't tick every box? Don't rule yourself out. We're looking for people with potential, passion and the right attitude, not just a checklist of experience.

We're committed to creating an inclusive workplace where everyone feels they belong. If you need any adjustments during the recruitment process, just let us know.

Ready to join us? Hit ‘Apply Now’ and let’s chat!