Head of Performance Management - 9-month secondment

Head of Performance Management (GCB4) - 9-month secondment

WPS UK

Location: London (Cork Street) or Birmingham

Reports to: Head of Growth & Execution

The opportunity

We’re looking for an experienced performance management leader to join WPS UK on a 9-month secondment. This is a high-profile role with regular exposure to senior stakeholders and responsibility for turning performance data into clear insight, decisions and action.

You’ll lead the end-to-end performance management agenda for UK Wealth, balancing established business-as-usual activity with change initiatives that support future growth. This includes overseeing management information, setting meaningful performance indicators and OKRs, and partnering with business, Finance, Strategy, Commercialisation, Intelligence and Reporting teams.

You’ll join a strong, capable team and provide strategic direction, prioritisation and communication across a broad stakeholder group.

Key responsibilities

• Define and maintain key performance indicators, metrics and management information for WPS UK.

• Oversee weekly sales pulse reporting and trading performance communications.

• Lead monthly performance reviews, ensuring insights, risks, opportunities and actions are clearly understood.

• Own the end-to-end performance management cycle, including:

• Target setting

• Business planning and forecasting

• Financial resource planning (FRP)

• OKR definition and tracking

• Regular performance reviews

• Support annual budgeting, VSIP discussions and the preparation of business cases.

• Analyse trading trends and performance data to identify opportunities for improvement.

• Work with Intelligence and Reporting teams to establish MI and performance measures for new propositions.

• Propose, embed and gatekeep appropriate performance indicators across UK Wealth.

• Establish a clear performance oversight structure and effective governance cadence.

• Drive accountability by clarifying ownership, tracking delivery and escalating material issues where appropriate.

• Partner with Finance, Strategy, Commercialisation and business leads to support consistent, evidence-based decision-making.

• Support the Head of Growth & Execution with high-stakes meetings, briefings and special projects.

• Help embed a performance-driven culture aligned with HSBC’s How We Lead principles.

Experience and Skills

We’re looking for someone who can combine strong analytical capability with strategic judgement and effective stakeholder leadership.

Essential:

• Strong numerical and analytical skills, with the ability to interpret complex data and turn it into practical recommendations.

• Experience in performance management, management information, data and analytics, Finance or a closely related discipline.

• Experience overseeing or contributing to performance reporting, target setting, forecasting and regular business reviews.

• Strong communication skills, with the confidence to engage and influence senior stakeholders.

• Ability to prioritise effectively across competing demands and focus teams on the activity that will have the greatest business impact.

• Experience working collaboratively across multiple teams and functions.

• Strong attention to detail, with the ability to deliver accurate, timely outputs to tight deadlines.

• Ability to operate effectively in a fast-paced environment, balancing business-as-usual delivery with change activity.

• Experience identifying performance issues, risks and opportunities, and driving timely follow-up action.

Desirable:

• Familiarity with P&L management and the commercial drivers of Wealth Management or wider Financial Services business.

• Experience working with new propositions, product performance or commercialisation.

• Experience preparing high-stakes briefings, business cases or senior leadership materials.

• Experience leading or developing colleagues in a team environment.

Applications are invited for this 9-month secondment. The role can be based at Cork Street, London, or Birmingham.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected].