Head of Organisational Effectiveness

Play a pivotal role in shaping how Heathrow is organised to deliver its strategic ambitions today and in the future. As Head of Organisation Effectiveness, you will lead the development of organisational structures, governance and workforce strategies that enable the business to perform at its best.

Working across the business, you will drive organisation design, organisation effectiveness, strategic workforce planning, establishment management and workforce governance, ensuring our people, capabilities and investments are aligned to business priorities. Using data, insight and external best practice, you will identify opportunities to simplify the organisation, strengthen decision-making and enhance organisational health.

You will also build and embed the frameworks, standards and governance that support effective organisation and workforce decisions, partnering closely with senior leaders and People Business Partners to ensure sustainable, well-governed outcomes that deliver long-term value for Heathrow.

Responsibilities

• Lead enterprise-wide organisation design governance and operating model principles ensuring structures, accountabilities and workforce design enable Heathrow's strategic objectives and long-term success.
• Drive organisation effectiveness and organisational health, using data, insight and diagnostics to simplify ways of working, strengthen decision-making and improve business performance.
• Lead Heathrow's strategic workforce planning capability, upskilling the business partner team to determine future workforce, skills and capability requirements and translating insight into actionable workforce strategies.
• Own workforce governance and establishment management, providing oversight of headcount, workforce investment and organisational change to ensure alignment with business priorities and approved plans.
• Develop and embed frameworks, standards and governance, enabling leaders and People Business Partners to make effective, evidence-based and sustainable organisation and workforce decisions.
• Build organisational capability and leadership expertise, leading a high-performing Organisation Effectiveness team while championing best practice, innovation and continuous improvement across the People function.

Qualifications

• Strong background in organisation design, effectiveness, or transformation within complex environments.
• Ability to translate strategic goals into practical frameworks that drive measurable outcomes.
• Experience influencing and partnering with senior stakeholders to deliver change.
• Skilled in using data and insight to inform decisions and evaluate impact.
• Clear communicator with the ability to engage diverse audiences.
• Constructive and flexible approach to problem-solving and delivery.

Ideally, you'll also have:

• Experience in large-scale transformation or cultural change programmes.
• Knowledge of contemporary approaches to leadership and team development.
• Professional qualification in CIPD, Organisation Design, Organisation Development, Change Management, Strategic Workforce Planning or a related discipline.

#LI-Hybrid

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.

We’re a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you’ll be part of a team creating and delivering Heathrow’s innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.

There’s no place like Heathrow – for the buzz, for the variety, for the sense of belonging and for the chance to go on a really fulfilling career journey. We’re passionate about our colleagues’ experience, making Heathrow a great place to work and creating careers, not just jobs.