Head of Education

Head of Education

Department: Education

Employment Type: Permanent - Full Time

Location: Head Office, London

Description

At ELEMIS, we believe exceptional customer experiences begin with exceptional education.

As Head of Education, you'll lead the delivery of our education strategy across Retail, Spa and International markets, ensuring learning inspires confidence, builds capability and delivers measurable commercial impact.

This is a leadership role that goes beyond delivering education. You'll shape how we develop our people, partner with the business to drive performance and lead an integrated Education function comprising our field-based Spa & Retail Training team and Content Designers, ensuring the expertise that creates our learning works hand-in-hand with the people who bring it to life.

Working closely with the Global Director of Education and senior stakeholders across Commercial, Retail, Spa, Marketing and Product, you'll ensure Education remains at the heart of the customer journey and continues to evolve alongside the needs of our business.

This role is based in the London offices/or field for a minimum of three days per week, working closely with cross-functional stakeholders and the wider Education team. Regular travel across the UK and Ireland is required to support Retail stores, Spa partners and business priorities, together with occasional international travel for conferences, distributor support and strategic Education initiatives.

What You Will Do:

Lead the Education Strategy

• Translate our global education vision into meaningful learning experiences that support our people, partners and customers across the UK, Ireland and International markets.
• Working closely with the Global Director of Education, you'll ensure Education remains commercially relevant, globally consistent and aligned with the evolving needs of the business.
• Champion an education strategy built around three core pillars: Treatment Excellence, Product Expertise, Commercial Excellence

Inspire One High-Performing Education Team

• Lead, coach and inspire an integrated Education team, bringing together our field-based Spa & Retail Trainers and Content Designers to create one connected approach to learning and capability across ELEMIS.
• Offer direction to the Content Designers, ensuring their priorities are closely aligned to the Education strategy, commercial priorities and the needs of our Retail, Spa and International markets.
• Drive the connection between what we create, what our trainers deliver and what our colleagues and partners need to perform at their best.
• Collect feedback and insight from the field to help shape future content, while our Content Designers will ensure trainers have engaging, consistent and commercially relevant tools to bring learning to life.
• Prioritise team member development by ensuring every member of the Education team has clear objectives, meaningful development opportunities and the coaching and support they need to be successful.
• Oversee the deployment of the field Education team, ensuring trainer schedules, regional coverage, business priorities and major events are effectively planned so Education resource is always focused where it delivers the greatest value.
• Build capability across the wider Education team, including external commercial sales training and the ELEMIS Spa education programme where required, ensuring the team continues to broaden its capability and expertise.

Drive Commercial Performance Through Education

• Partner with the Commercial Director, Retail Leadership Team, Area Managers and Spa Business Partners to ensure learning is directly linked to business priorities.
• Deliver education to strengthen consultation skills, improve conversion, increase retail performance and help our teams confidently maximise every customer interaction.
• Success will be measured not only through learning engagement but through improved commercial performance, customer experience and business results.

Build Strong Business Partnerships

• Become a trusted partner across the business, working collaboratively with Retail, Spa, Marketing, Product Development and our International distributors.
• By building strong relationships and understanding business priorities, you'll ensure Education remains agile, relevant and capable of supporting product launches, commercial initiatives, events and long-term strategic growth.

Create Inspiring Learning Experiences

• Lead the development of engaging, innovative and accessible learning experiences, working closely with the Content Designers within your team to translate Education and commercial priorities into high-quality learning content.
• Oversee learning across face-to-face, digital and blended channels, ensuring content is globally aligned, commercially relevant and designed for reuse across Retail, Spa and International audiences wherever possible.
• Ensure the eHub continues to evolve as a valuable learning platform for colleagues and partners across the business, while encouraging innovation, embracing new technologies and continually looking for opportunities to enhance the learner experience.
• Create a strong feedback loop between the Content Designers and field training team, using insight from learners, trainers and commercial stakeholders to continually improve both the content we create and the way it is delivered.

Education Events & Experiences

• Lead the Education strategy and delivery for key ELEMIS events, ensuring every experience reflects our brand standards, education priorities and commercial ambitions.
• Ensure Education resource is planned effectively and that trainers are fully prepared, briefed and deployed to deliver exceptional experiences including conferences, roadshows, product launches, partner events and key commercial moments.
• Partnering with key stakeholders to agree event objectives, Education requirements and measures of success.
• Personally representing ELEMIS Education at key strategic events where appropriate.
• Review event outcomes and using feedback, engagement and commercial results to continuously improve future activity.

What We Are Looking For:

• Extensive leadership experience within Education, Learning & Development within the retail sector.
• People Leader: expert in developing high-performing field teams, nurturing and succession planning talent.
• Content expertise: Applied deep expertise in content, enhancing creative, content and learning-design capability within the team.
• Commercial awareness: directly impact business performance through execution of the learning strategy.
• Continuous optimisation: able to measure impact of learning delivery and use feedback to inform roadmap for optimisation.
• Innovation: delivers best-in-class learning methodology, tools and assets, support the team to operate with a test-and-learn mindset and engage in experimentation to remain relevant.
• Stakeholder management and influencing skills.
• Travel: willingness to travel across the UK and internationally when required.

Benefits

• We operate a Hybrid working model which means working any three days in our Baker Street or Farringdon Head Office/or in Field, and two days working from home. We also operate with flexible working hours, which means core hours are between 10am - 4pm.
• 27 days holiday per year.
• Additional day off for your Birthday!
• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
• Annual Bonus.
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
• Generous Holiday Allowance, increasing with length of service.
• Company Pension Scheme.
• Healthcare Cash Plan (with Dental).
• Employee Assistance Programme for all Associates and their families.
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
• Much, much more!