German & Dutch Speaking Customer Service Advisor

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners.

If you want to continue to help make our world a safer and healthier place, then apply for the role below and become a part of the extraordinary Eurofins.

Job Description

Unfortunately we are unable to offer sponsorship for this role.

Please note, you must be fluent in both German and Dutch languages.

Working hours are 40 hours per week. Monday - Friday, 8:30am - 5:30pm.

DDC is now looking for a Customer Service Advisor, based in Hammersmith, London.

• Dealing with customers electronically, by telephone and face-to-face in English, Dutch and German.
• Resolving queries effectively and, and imparting product advice in a friendly but professional manner.
• You will be required to provide effective administrative support to the department, working within a small team and occasionally assisting with other duties.
• You will contribute to the effective running of the office, achieving sales targets and objectives efficiently.
• You will arrange sample shipments and fulfil orders.
• You will develop and maintain strong working relationships with your clients and ultimately be responsible for handling case co-ordination from instruction to completion working within strict time constraints.
• You will liaise between their laboratory, clients and medical clinics worldwide and will also be responsible for sample logging, shipping sample collection kits, report distribution, invoicing and any other office- based activities.
• You will proactively manage client relationships on an ongoing basis.
• You will manifest samples
• You may be required to take mouth swab samples

Qualifications

• You must be fluent in German and Dutch, speaking and writing.
• You will need to be very organised and be able to use your initiative.
• Be computer literate and have previous customer service experience.
• Knowledge of Outlook, Magento and Zendesk would be beneficial.
• Have strong communication skills to effectively manage client relationships, coupled with excellent problem-solving skills to take ownership of difficult and complex cases.
• You must be a team player.

Additional Information

Benefits

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Enhanced Annual Leave Entitlement
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme – 24/7 confidential
• Health and Wellbeing Programmes
• Worldwide career opportunities
• We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/