Front of House Receptionist

About the department

Our Central Services teams are the driving force behind the exceptional experiences we deliver every day. Working in partnership with operational and clinical colleagues, the department provides expert support across key business functions, helping to ensure patients receive outstanding care from the moment they walk through our doors.

About the role

As a Front of House Receptionist, you will be the first point of contact for patients, visitors, consultants, and colleagues, helping to shape every individual's experience at Welbeck. This is a highly visible role where professionalism, warmth, and attention to detail are essential. You will take ownership of the reception area, coordinate appointments and enquiries, and work closely with clinical and operational teams to ensure every patient journey runs smoothly from arrival through to departure.

Key Responsibilities

• Manage patient arrivals, appointments, and daily schedules to ensure a seamless experience.
• Deliver a warm, professional, and engaging welcome to all patients and visitors.
• Answer and direct incoming telephone calls, handling enquiries efficiently and professionally.
• Monitor and respond to shared email inboxes, ensuring timely and accurate communication.
• Collaborate closely with clinical and operational teams to support the patient journey.
• Maintain accurate records while upholding strict confidentiality and data protection standards.
• Support front-of-house operations, including post distribution and administrative tasks.
• Assist with site health and safety procedures, including acting as a Fire Marshal when required.

About You

You are a friendly, professional, and highly organised individual who enjoys delivering exceptional customer service. You understand the importance of creating a positive first impression. You thrive in a fast-paced environment, remain calm under pressure, and take pride in ensuring every interaction is handled with care, professionalism, and attention to detail

About Us

These are our new careers pages. Until they are connected to our new wider platform, please visit our existing pages here and here for more information about us.

Recruitment Process

For this role, there will potentially be four stages;

• Stage 1 - Shortlisting (based on your application)
• Stage 2 - Screening Calls
• Stage 3 - interview

We aim to complete these as soon as possible after the closing date for applications.

Using AI

AI tools can be helpful when you’re preparing documents or refining how you present your experience. What matters is that anything you share with us, from your application to your interview, reflects your own skills, experience and judgement. We want to understand the real you, so please use AI responsibly and avoid submitting information that is inaccurate, exaggerated or inauthentic.

Equality, Diversity & Inclusion

At Welbeck, we believe exceptional care starts with inclusive teams. We are committed to creating a workplace where difference is valued and excellence is expected; where people feel respected, and everyone is supported to do their very best. We welcome applications from all backgrounds and experiences and appoint on merit, recognising that diverse perspectives strengthen clinical quality, leadership, operational delivery and patient care.