Front of House/ Customer Experience - One City

Front Of House / Customer Experience

Location: Battersea Power Station

Pay: £13 - £14/hr

One City is looking for a driven, high-energy individual to join our team as Front of House and help deliver our in-studio customer experience.

This role is for those who understand that a high-performance studio requires more than just operational support — it requires focus on atmosphere and brand energy. You'll be a key part of the "live" environment, helping ensure energy levels are high, aesthetics are sharp, and every brand activation is executed with precision.

Key Responsibilities

The Member Experience

First Impressions: Deliver every first-timer greeting and studio walkthrough at the highest level — informative, high-energy, and welcoming.

Instant Communication: Ensure member feedback and on-site queries are dealt with instantly.

Refuel Management: Support the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.

Atmosphere & Energy

Bring the Vibe: Contribute to the energy levels in the studio, keeping them aligned with the One City brand from open to close.

Events & Collabs: Support studio events, themed classes, and brand collaborations, helping ensure flawless execution and maximum member engagement.

Operational Excellence

Precision Standards: Help keep the studios, changing rooms, and communal areas immaculate through regular checks.

Shift Support: Assist with opening/closing procedures, making sure the studio is always "performance-ready."

Tech Readiness: Ensure all studio equipment and tech are ready for action before every session.

What we're looking for:

Energy & Drive: You thrive in a fast-paced environment and bring enthusiasm to every shift.

Atmosphere Driven: You understand how to influence the energy of a room.

Organised: You enjoy the logistics of a busy floor and juggling multiple tasks.

Team Player: You take direction well, work well with others, and lead by example in your own corner of the studio.

The Logistics

Flexibility is Key: Our community moves early and stays late. Shifts can start as early as 5:30am or finish as late as 8:30pm.

Weekend Energy: We're open 7 days a week, so regular weekend work is required.

Why One City?

Competitive Pay: £13 - £14/hr.

UNLIMITED One City classes (Run City & Cycle City).

Clear Progression: A direct path for those looking to move into Studio Lead and beyond.

How To Join One City

Alongside your CV, please send us a few lines video telling us:

"What does a top-tier customer walkthrough look like to you, and how do you maintain a high-energy atmosphere during a busy shift?"