Floor Manager

Location: Shoreditch, London

Salary: £40k – £45k per annum

Contract: Full-Time

Hours: 45-48 hrs/week

Everyone at Kong shapes a guest's day, and nobody more than our managers. Without them, the house doesn't run.

Kong will be fast-paced and demanding: a queue at the door most nights, service as good as the food, and a large team to lead and grow, with humility and care.

You won't do it alone. On a busy night you'll have fellow managers beside you and 40–50 Kongers all pulling the same way. You'll be trusted to do the right thing, to keep our standards, and to look after guests better than they expect.

Who we hope to find

• You have been working as a Floor Manager in a high-volume bar/restaurant for the past few years.
• You’re best-in-class in everything you do and want to find an environment that’s as obsessive about quality as you are and helps you flourish.
• You have a keen eye for detail, consistently uphold the highest standards, and ensure every shift is in the safest possible hands.
• You’re a great leader who really cares about your people. Your big-hearted approach will make coaching and developing other team members a natural focus.
• You make your guests and team happy. Committed to making every touchpoint count.

The practical bits

• A team meal with every shift.
• A competitive salary, tronc included, paid monthly.
• Full-time across five days, with Monday to Sunday availability.
• Your rota published at least six days ahead - room to plan a life around it.
• Kong is open from early till late, so shifts come in every shape: mornings, middles and evenings, not an endless run of late closes. Flexibility required across a 15-hour operational day, 8am–11pm.
• Proper paid holiday — the usual allowance, at your usual rate. And we close on Christmas Day and New Year’s Day.
• No costumes here. Our dress code is smart-casual — jackets and trainers are absolutely fine.
• You’ll need the right to work in the UK. We check the paperwork for every role, the same way for everyone.
• Students, including Student visa holders eligible to work in the UK, are very welcome to apply for our host, server, and bar roles.

How we take care of our team

Growing from within

• Training starts on day one, and it doesn't stop there. We aim to promote 80% of our roles from within, so as Kong grows, the people who built it grow with it.

Financial

• Free weekly wage advances and emergency cash.
• Access to our savings support & financial health planning tool.
• A monthly allowance to eat at Kong the way a guest does.
• Whenever you're off duty, you and up to three guests get 50% off during the day and 25% off in the evening

Health and headspace

• Every manager is fully trained in first aid, for bodies and for minds.
• Someone to talk to in confidence when life gets heavy.
• Maternity and paternity leave that treats a growing family as the good news it is.

Time together

• The whole house together through the year: a big New Year celebration and a summer festival.
• Long service, properly marked. After four years with us, we take you from one Kong to the other: a trip to Hong Kong with our co-founder, Chef Andrew Wong