FCM Business Assistant Team Leader

About The Opportunity

Join FCM Travel as an Assistant Team Manager and play a key role in driving outstanding client experiences, team performance, and business success. This role offers the opportunity to lead by example, support the Team Manager in delivering a profitable operation, and step confidently into leadership when required. You'll work closely with team members, clients, travellers, suppliers, and key stakeholders, helping to build a high-performing, customer-focused environment. If you're passionate about service excellence, coaching others, and achieving results, this is an exciting next step in your career.

Key Responsibilities

• Support the Team Manager in running a profitable business aligned with company philosophies and systems.
• Lead by example through exceptional client service, professionalism, and business acumen.
• Manage all aspects of the business during the Team Manager's absence.
• Meet and exceed client SLAs for response and turnaround times.
• Resolve service issues professionally and efficiently.
• Build and maintain effective relationships with executive assistants, travellers, clients, and suppliers.
• Interpret customer requirements accurately and deliver tailored solutions.
• Follow FCM operational systems, standards, and processes.
• Coach, train, and develop team members across products, technology, and client-specific requirements.
• Drive team engagement, morale, and performance against targets and KPIs.
• Attend client meetings and networking events to strengthen relationships and grow business opportunities.
• Support business growth through exceptional customer service and proactive problem-solving.
• Complete financial tasks and analysis to support business performance.
• Conduct team meetings, one-on-one coaching sessions, and quarterly reviews.
• Identify opportunities to improve client outcomes and operational effectiveness.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Experience & Qualifications

• Minimum 12 months' experience at Flight Centre (Essential).
• Proven success in a previous role (Essential).
• Leadership training (Desirable).
• Strong customer service and relationship-building capability.
• Experience coaching, motivating, and developing team members.
• Strong organisational, multitasking, communication, and time management skills.
• Ability to work towards targets, KPIs, and business goals.