Events Head Waiter

Job Description

Our Purpose And Culture

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.

At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

The Team

You will join the Banqueting team, working closely with the Event Operations Manager, Events Floor Managers and Events Floor Supervisors. Together, the team plans and delivers memorable events while maintaining exceptional standards of service, preparation and guest care.

Your Role

As Events Head Waiter, you will lead casual and agency associates through event preparation, service and breakdown. You will help ensure that every function is delivered efficiently, according to the event requirements and to Rosewood London standards.

You will act as a key point of contact for event organisers and guests, responding confidently to requests and last-minute changes while supporting the Events management team in creating an exceptional experience.

How You’ll Make The Place

• Lead and supervise casual and agency waiting associates during event set-up, service and breakdown.
• Prepare for forthcoming events and ensure rooms are ready at least 30 minutes before each function, in accordance with Rosewood London standards.
• Act as the main point of contact for organisers and guests at assigned events, delivering attentive service and responding effectively to requests.
• Coordinate with the Events management team to deliver each event according to the requirements detailed on the function sheet.
• Take ownership of last-minute changes and resolve service issues efficiently, keeping Events Operations management informed.
• Maintain service, safety and operational standards, including accurate Micros posting, equipment readiness and the reporting of accidents, damage or breakages.

Could This Be You?

• You can confidently lead event waiting and set-up teams while providing clear direction and support.
• You are highly organised and able to plan, prepare and adapt to changing operational requirements.
• You are comfortable acting as a professional point of contact for event organisers and guests.
• You have strong knowledge of event room set-ups, service standards and the equipment required for successful functions.
• You can take responsibility for running events of up to 40 guests without direct supervision.
• You are committed to teamwork, guest satisfaction, safe working practices and consistently high standards.

Our Benefits

• 28 days paid holidays per annum including Bank Holidays
• Discounts on Food & Beverage
• Company pension scheme and life assurance
• Enhanced sick pay policy
• 12 complimentary room nights per year and F&B discount worldwide
• Up to 16 weeks paid parental leave
• Talent development opportunities
• Involvement in Corporate Social Responsibility programmes and wellbeing activities

Our Commitment To You

At Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.

About Us

Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

General Information

Country/Region

United Kingdom

Province/City

London

Hiring Entity

Rosewood London

Department

Food & Beverage - Services

Job Type

Full-time Permanent