Enterpise TechOps (contractor)

Working at CreateFuture

CreateFuture is an AI-native consulting partner where people do work that matters and are supported to do it well. We work alongside organisations such as PayPal, adidas, NatWest, FanDuel and Money Saving Expert, building digital products and services that make a difference while always putting people first.

We’re a team of creators. We write code, shape delivery, build go-to-market strategies, develop AI solutions and create the practices that support our people. We work side by side with our clients, challenging what’s not working and helping them to build the future. Our commitment to craft, quality, and culture has helped us scale to over 600 people in just a few years.

CreateFuture is a Great Place to Work-Certified™ company and has won Best Workplaces UK multiple years in a row.

Join us on our journey. Let’s create tomorrow, together, today.

About the role and team:

You'll own how enterprise AI tools are provisioned, licensed, and supported across CreateFuture — treating AI tools with the same rigour as any other enterprise software, so nothing runs as an ungoverned 'shadow AI' tool. Sitting within our Enterprise TechOps team, you'll own vendor intake, licensing, access, support, and adoption reporting for AI tools used across the business.

What you'll be doing:

• Manage vendor and tool intake, licensing, and seat management for enterprise AI tools, and own access provisioning (SSO/OIDC) and offboarding.
• Own tool rationalisation and renewal management, making sure we're not paying for or running duplicate or ungoverned AI tools.
• Provide Tier 1/2 support for AI tool issues, and build internal documentation, training, and enablement content.
• Define and enforce acceptable use policy for enterprise AI tools across the organisation.
• Build licence utilisation reporting, cost-per-seat/tool tracking, and chargeback support that feeds the platform roadmap.
• Act as the single clear owner for each enterprise AI tool, with a governed access path and visible cost and adoption data

We'd love to talk to you if you:

• Have 2+ years' experience in IT operations, platform engineering, or SaaS/tool operations management.
• Have experience managing enterprise software licensing, vendor relationships, and renewal cycles.
• Have working knowledge of SSO/OIDC and enterprise access provisioning/offboarding workflows.
• Have built cost, utilisation, or chargeback reporting for enterprise software.
• Are comfortable owning end-user support and enablement content, not just backend systems, and ideally have familiarity with enterprise AI tools (Copilot-style assistants, internal AI chat tools).

What we’ll offer you:

We trust people to do their best work. That means flexibility over rigid rules, impact over activity, and real investment in your growth both professionally and personally. You’ll be part of a supportive, and friendly culture, surrounded by smart, curious people who care deeply about what they do.

We offer flexible working, including hybrid and remote options. Our office hubs are located in Edinburgh, Leeds, Manchester, London and Bulgaria, with occasional travel to client sites or CreateFuture offices when needed.

We trust you to manage your time balancing collaboration with client time and focused work. What matters is the impact you have, not how busy you look.

Our hiring process

We try to keep our hiring process clear, fair and respectful of your time. We aim to get back to everyone who applies and we will be upfront about where you are in the process.

It usually looks like this:

• Call with our Talent Acquisition Team
• Role specific capability interview

Depending on the role, we might also ask you to do a short presentation, a practical or technical task or have a values focused conversation. We will explain what is involved before anything happens.

Inclusion at CreateFuture

We believe diverse teams build better workplaces and better products. We want CreateFuture to be a place where people feel able to be themselves and do their best work.

If you need any adjustments or support during the application process, just. We will do what we can to help.

We look forward to your application!