Director, Player Services

The Director, Player Services shapes and drives ATP's strategic direction for member and player services, with a focus on membership, education, platform development, post-career opportunities, and benefits. This senior leadership role calls for a visionary, results-driven leader who can turn high-level goals into real action plans, using technology, digital engagement, and data to guide decisions, while working closely with product and engineering teams to deliver scalable digital solutions. The Director, Player Services plays a key part in the organization's ongoing success, helping grow ATP's impact and sustainability in the marketplace, and calls for a strategic thinker who can navigate complex challenges and keep the organization moving toward continued success.

Strategic Planning:

• Develop and implement a comprehensive strategic plan that aligns with ATP’s mission and goals.
• Develop long-term strategic thinking in areas such as membership, education, platforms development, post-career opportunities and benefits.
• Collaborate with key stakeholders to gather insights and perspectives for strategic decision-making.
• Lead the development and execution of strategic analysis initiatives aligned with the organization's goals.
• Conduct in-depth analysis of market trends, competitive landscapes, and industry developments to inform strategic decision-making.
• Developed strategic direction and processes to ensure maximum efficiencies within the Player Relations Department

Leadership and Team Management:

• Provide leadership and guidance to cross-functional teams, fostering a culture of innovation, collaboration, and accountability.
• Build and lead a high-performing strategic planning team, ensuring that each team member is aligned with organizational objectives.
• Develop Board, Player Advisory Council, and Player meetings materials

Vision and Innovation:

• Drive the development of a compelling vision for the organization's future, ensuring alignment with industry best practices and emerging trends.
• Encourage a culture of innovation, constantly seeking new opportunities to improve processes and services.

Performance Measurement:

• Establish key performance indicators (KPIs) and metrics to assess the success of strategic initiatives.
• Regularly evaluate the organization's performance against strategic goals and make adjustments as needed.

Partnerships:

• Identify and cultivate strategic partnerships and alliances that enhance Player Relations Department capabilities
• Negotiate and manage relationships with external partners, ensuring mutual benefit and strategic alignment.
• Effectively communicate Player Relations strategic direction to internal and external stakeholders.
• Serve as an advocate for the organization, representing its interests in various forums and engaging with the broader community.

• Bachelor's degree in Business, Management, or a related field; advanced degree (MBA or equivalent) preferred.
• Good understanding of the sport of tennis
• Proven experience in strategic planning, with a track record of successfully implementing and achieving strategic objectives.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• High proficiency on PowerPoint, and Excel.
• High Analytical and critical-thinking skills with the ability to make data-driven decisions.
• Knowledge of industry trends and a forward-thinking approach to strategic planning.
• The Director of Player Services is a key driver of organizational success, contributing to its growth, sustainability, and impact in the marketplace. This role requires a dynamic and strategic thinker who can navigate complex challenges and guide the organization toward a successful future
• Be able to work at a high-level under pressure and with tight deadlines.
• Flexibility to work at flexible hours including the weekends when required
• This position will required some traveling to key events