Digital Account Executive - Corporate Web & Reporting

Overview

This is a fantastic opportunity for an ambitious Digital Account Executive to join a highly-successful and fast-growing agency to deliver high-quality and innovative Stakeholder communications solutions through digital corporate communications.

The principle role of the Digital Account Executive is to work with our wider team to support the delivery of high calibre, digital communications solutions for our blue-chip client base, including corporate websites, online reporting centres and website maintenance The role will provide you the opportunity to engage with client contacts and provide you with the opportunity to develop an intimate understanding of current trends and best practice digital corporate communications. We will also provide you with the opportunities and platform to develop your career within this growing and highly ambitious organisation.

This role will suit a self-motivated individual who wants to make a real difference in their role - both to enhance their career and skills, and to deliver award winning, innovative projects for global brands. It will require an organised mind, digital expertise, great people skills and real attention to detail.

By joining us you will be working on a hybrid model of three days in the picturesque offices in Bishops Park, Putney bridge and two days remote working.

Key Responsibilities

Project management

• To support the account management and digital project management team with the day-to-day management of projects by preparing and driving schedules and ensuring that all internal and external deadlines are met;
• To work closely with the digital project management team to produce core project documentation which will support the management and delivery of projects, including contact reports (key actions and deliverables), project briefs and status reports.
• Upload content and make edits and updates to client websites in the CMS (Content Management System), You will also support and contribute to sitemaps and wireframes;
• To oversee and manage the turnaround of project design and content amends, ensuring that all amends are successfully incorporated and recorded to ensure an error-free delivery of projects;
• To ensure you consistently apply all of Black Sun’s project management and quality assurance processes and procedures at every stage of a project;
• To continually develop your understanding of how to deliver digital projects, developing your creative, digital and best practice knowledge and seeking ways to enhance the current processes and procedures; and
• To effectively organise meetings and conference calls and maintain orderly filing of all documents and materials held by the team.

Commercial responsibility

• To work closely with your digital project management team to develop your commercial awareness of Black Sun’s job costing and fee structure;
• To work closely with your digital project management team to effectively manage project budgets by implementing all of Black Sun’s financial processes including creating budget proposals, completing regular reconciliations, raising Purchase Orders for external costs and supporting the invoicing process; and
• To submit accurate timesheets on a daily basis.

Client relationship management

• To build strong relationships with your day to day client contacts, and attend and participate at client meetings and conference calls when required; and
• To deliver exemplary client services at all times helping to ensure we maintain the current high levels of client satisfaction and exceptional client feedback, and to seek ways to exceed our client expectations.

Research and development

• To support the team with Black Sun’s research into digital best practice corporate communications, by conducting research and providing insights which will support the development of Black Sun’s thought leadership;
• To continually drive your own understanding of our clients’ businesses, the industries they operate in, trends in digital corporate communications as well as industry news and developments; and
• To work closely with your team leader to develop your understanding of, and begin to be able to articulate, Black Sun’s proposition and views on key market insights.

Reporting Relationships

Reporting to: Digital Project/Account Manager

Work closely with: The wider digital project management team as well as the creative, application development and finance teams

Qualifications, experience & skills:

You will have the following experience:

• Excellent academics
• 1 – 2 years’ experience working within an agency (Digital or integrated);
• Organised and comfortable co-ordinating projects and deliverables and ideally trained in project management techniques or software;
• A digital native who is naturally keen to keep abreast of developments within our sector;
• Excellent writing, editing, proof reading skills are essential;
• Exceptional attention to detail; and
• Fully conversant with Microsoft Word, Excel and PowerPoint.

Personal Qualities

• Passionate about digital;
• Strong interpersonal and communications skills necessary to build trust and respect both externally and internally;
• Extraordinary attention to detail and a desire to produce the highest quality solutions;
• Technically literate, and also able to communicate digital solutions into layman’s language;
• High-quality service ethic and committed to customer service excellence;
• Ambition to self-improve;
• Ability to manage many urgent and often conflicting priorities;
• Strong ‘can do’ attitude with an innate ability to take initiative and work by yourself as well as in a team;

Come join us!

Black Sun Global

Across the globe, there is a powerful movement demanding that businesses focus on purpose, sustainability, and wider value creation. It has never been more important for organisations to build and maintain trust with their key audiences. And that’s where Black Sun come in – we are a partner to some of the biggest brands and businesses worldwide – helping them to build enduring relationships with their stakeholders and spark positive change through better engagement and inspiring communications.

We define, articulate and shape the corporate story, bringing it to life across different channels and content formats. Our team is made up of over 150 talented specialists working across the UK, Europe, South Africa and Asia – analytical thinkers, forward-looking creatives, digital experts and inspiring change makers!

For more than twenty years, we have won many awards and recognition for our work – but great work doesn’t happen by magic. Join Black Sun and you will become part of a, diverse, and inclusive community – a team of passionate and skilful people who will expand your horizon, energise your talents and ignite that spark of magic within you.

Beyond what you would expect; a competitive salary, great benefits and hybrid working – we will support you in developing the skills and expertise to fast track your career. You will have the opportunity to make a difference every day, shaping the future of communications and creating positive change – and most importantly, to have fun along the way.

The Positive Change Group

Black Sun is the founding agency at the centre of The Positive Change Group. The Positive Change Group is a truly international stakeholder advisory and engagement collective of like-minded specialist agencies with a shared ambition to help bold and visionary businesses Spark Positive Change – to make a deeper impact on society, shape more ethical practices, build inclusive communities and deliver more sustainable performance.

The Group currently consists of four pre-eminent agencies: Black Sun Global, People-Made, Stratton Craig and GoCo. Each agency brings together deep expertise on different aspects of stakeholder advisory and engagement – including brand culture, strategic communications, reporting, ESG advisory, analytics and creative storytelling. Current clients within the Group include major international firms, such as AstraZeneca, Burberry, Diageo, Meta, Olam, Virgin Atlantic and Vodafone.

With headquarters in London, Singapore, and offices worldwide, the group is transforming the way companies engage with their customers, employees, investors, and communities worldwide. As business increasingly recognises that long-term success is dependent on the support and advocacy of their stakeholders – the Positive Change Group is helping their clients to inspire trust, build more positive relations and create sustainable value for the people that matter most to them.

Interview process

Initial chat with talent acquisition manager

1st Interview (teams) with hiring manager

2nd interview (f2f) with hiring director,hiring manager and digital project manager

Benefits

In addition to a competitive salary based on skills and experience, as an employee at Black Sun, you will have access to a range of great benefits and perks, including:

25 days holiday per year with ‘bonus’ days for long service

Bonus scheme

Personal development opportunities

Group life assurance

Group personal pension plan

Employee assistance programme

Hybrid working – min 3 days a week in the office

Here at Black Sun, we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best work and be relevant in a rapidly changing world.

We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

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