Deskside Support

Deskside Support

Provide 2nd level technical support for incidents and service requests

Responsible for the deployment, installation, replacement and configuration of desktop, laptops and printers

Provide on-site technical assistance on the delivery, configuration, set up, maintenance, break/fix and troubleshooting of computer systems, hardware, and software on a timely manner

Provides timely update on all ongoing support issues

Assists in providing basic training to end-user in the proper operation of desktop, laptop, printers and LAN connection

Evaluates and recommends product upgrade or replacement if necessary

Work with IT service desk, application support teams, and other technical teams for on-time resolution of incidents and completion of service requests

Investigate security incidents and assist with protecting hardware, software and information resources from unauthorized access, tampering and physical damage, including other security tools, anti-virus products and patch management

Assist with the ongoing set up, operation, maintenance, backup and recovery of servers, storage systems, enterprise applications, databases, network and communication systems

Upgrading the entire system to enable compatible software on all computers.

Manage and coordinate escalated issues with technology vendors as necessary