Deputy service manager

Overview

Lead a service. Shape a borough. Change lives.

At Change Grow Live, we believe that everyone deserves the opportunity to live a healthier, safer and more fulfilling life.

Every day, our teams work alongside people facing some of life's most complex challenges, helping them build resilience, improve wellbeing and create positive futures. Guided by our values—Be Open, Be Compassionate and Be Bold—we deliver services that are built on evidence, rooted in communities and focused on achieving meaningful outcomes.

We're looking for an ambitious and experienced Deputy Service Manager to help lead our Newham service's and play a key role in shaping the future of recovery support across the borough.

Why this role matters

Newham is one of London's most vibrant and diverse communities, with strong partnerships and a shared ambition to improve health and wellbeing for local people.

As Deputy Service Manager, you'll work alongside the Service Manager to lead a high-performing multidisciplinary team, ensuring services are safe, effective and responsive to local need.

You'll help drive performance, develop people, strengthen partnerships and support service innovation—creating the conditions for both colleagues and service users to achieve their full potential.

This is an opportunity to influence beyond day-to-day operations and help shape how recovery services evolve within Newham.

What you'll bring

You'll be an experienced leader with a passion for improving outcomes and developing others.

You'll bring:

• Experience leading teams within substance use, criminal justice, health or social care services
• Strong operational and performance management experience
• The ability to use data and insight to drive improvement
• Experience building effective partnerships across organisations and systems
• A commitment to developing people, services and communities

Most importantly, you'll be motivated by making a lasting difference to people's lives.

Location: NewhamHours: 37.5 hours per week

Contract: Fixed Term 24 months from start date

Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, salary and payments will be pro rata based on contracted hours.

Responsibilities

Who we're looking for

We're looking for a confident and capable leader who can balance strategic thinking with operational delivery.

You'll bring:

• Experience leading teams within substance use, criminal justice, health, social care or related services
• Strong operational management and performance improvement experience
• The ability to analyse data and translate insight into action
• Experience managing quality, governance and service improvement programmes
• Excellent stakeholder engagement and partnership-building skills
• The ability to inspire, motivate and develop others
• Strong communication, influencing and decision-making skills

Most importantly, you'll be passionate about improving outcomes, developing people and creating services that genuinely make a difference.

Why join us?

At Change Grow Live, we invest in our people because we know great services are delivered by great teams.

You'll benefit from:

• 25 days annual leave plus bank holidays, rising to 30 days with service
• A paid weekly Wellness Hour (pro rata where applicable), Wellness Hub and Employee Assistance Programme
• Contributory pension scheme
• Employee discounts and benefits platform
• Learning, development and leadership opportunities
• A supportive and inclusive culture where people are encouraged to grow and succeed

Our Strategy

We're building services that are:

• Built on evidence and compassion
• Rooted in communities
• Driven by innovation, partnership and continuous improvement
• Focused on delivering better outcomes for the people we support

As Deputy Service Manager, you'll play an important role in helping us achieve that ambition across Newham.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

Ready to lead, inspire and help shape the future of recovery services in Camden? We'd love to hear from you.

A note about using AI in your application:

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you. We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles. There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Salary Range (pro rata if part time)

CGL points 42 to 45 (£47,850.69 - £51,199.03)

ILW / OLW /Fringe

Inner London Weighting (£4,236.47)

Closing Date

21/8/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Chris Ayton | [email protected] | 07464 494422

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.