Customer Service Assistant

Come join our fantastic team.

We love to entertain! It’s in our

DNA!... and it’s not just about bowling. We have lots more to offer from Escape

Rooms to Karaoke Rooms, Laser Arena, Soft Play to Arcade Machines and Pool

Tables. We also have fully licensed bars including cocktails, and of course our

fabulous food menu.

We have something fun for all the

family to do, regardless of age. Our centres are fantastic places to visit, and

even better places to work in. Why not come and help us entertain?

We are looking for people who

want to work in a fun environment. You need confidence, energy and a positive

attitude. The rest we can teach you!!

Good news — you can join the fun

from age 16! We welcome applications from anyone aged 16 and over who has

finished full-time compulsory education. As we’re a licensed premises,

colleagues under 18 will work within the duties and hours permitted for their

age, with some duties, such as serving alcohol, reserved for colleagues aged 18

and over.

The Role

As a Customer Service Assistant,

you'll provide an excellent customer experience by managing reception bookings,

answering enquiries, identifying sales opportunities, hosting events, serving

food and drinks, and keeping the centre clean, welcoming and running smoothly.

You’ll work across various

departments, from running the Laser Arena and hosting Escape Room experiences

to managing karaoke rooms, and hosting children’s parties. Every day will bring

something new, keeping the fun flowing!

You should be efficient,

proactive, friendly, and confident in customer interactions, with exceptional

service as your priority.

Skills You Need

• Determined, enthusiastic, and able to work in a fast-paced environment
• Excellent customer service, communication skills, and a "nothing is too much trouble" attitude
• Fully flexible, including evenings and weekends
• Approachable, helpful, organised and a strong team player, with good attention to detail

Our Fantastic Benefits

• Tenpin Treats – Retailer discounts and Best Doctors
• Free Bowling for family and friends
• Free Food
• Enhanced Maternity, Paternity, Adoption leave
• Medicash Health Care Cash Back Scheme
• Employee Assistance Programme
• Free counselling
• Life assurance – 2 x annual salary
• Long Service Awards
• Recommend a Friend Scheme
• On the Spot Rewards

Career Development

Looking for career development?

Tenpin is the place to start. We value great people and offer opportunities for

advancement, with many of our managers having started as Team Members.

What Happens Next?

If you are ready to develop your

career with us, click apply and complete the short application process (2

mins).