CRM Executive

At Sanderson Design Group, we are always looking for talented, ambitious and motivated people to join our team.

Job Title: Digital CRM Executive

Reports To: Digital CRM Manager

Location: Voysey House, Chiswick (hybrid)

Role Purpose

To support the delivery of Sanderson Design Group’s CRM and email marketing activity across brands and markets, with a strong focus on building, testing, sending and optimising email campaigns and automated communications.

This is a hands-on execution role, ideal for someone who enjoys getting into the detail, moving fast, and learning how high-performing CRM programmes are built at scale.

Key Responsibilities

Email Marketing (Primary Focus)

• Build, test and deploy all D2C and Trade email campaigns within HubSpot.
• Support the end-to-end execution of emails: briefing, build, QA, send and post-campaign reporting.
• Use existing templates and modules to ensure emails are on-brand, accurate and optimised for performance.
• Work closely with Brand, Creative and Trading teams to turn briefs into high-quality, commercial emails.
• Support peak trading periods (launches, promotions, seasonal campaigns) with high-volume, fast-turnaround sends.

CRM & Automation Support

• Build and maintain automated email journeys (welcome, post-purchase, re-engagement, trade comms) under the guidance of the Digital CRM Manager.
• Support audience selection and segmentation for campaigns, ensuring correct data usage and targeting.
• Assist with testing and QA of workflows to ensure journeys run as intended.
• Flag opportunities to improve journeys based on performance or customer behaviour.

Reporting & Optimisation

• Produce regular email performance reporting (open rate, CTR, revenue, engagement).
• Identify and share practical optimisation opportunities (subject lines, content, cadence, timing).
• Support A/B testing across subject lines, content blocks and CTAs.
• Help maintain database health through good sending practices and engagement monitoring.

Data & Compliance

• Follow GDPR and data governance best practice in all CRM activity.
• Support list management, suppression handling and preference-based communications.
• Work closely with the CRM Manager and wider Digital team to ensure data is used correctly and responsibly.

Measures of Success

• Emails sent accurately, on time and to a high standard.
• Consistent improvement in email engagement and revenue contribution.
• Smooth delivery of BAU and campaign email activity with minimal errors.
• Strong support of CRM automations and lifecycle programmes.
• Growing confidence and capability within HubSpot over time.

Skills & Experience

• Experience in email marketing or CRM, ideally within eCommerce or retail.
• Hands-on experience building and sending emails in a CRM platform (HubSpot preferred, but not essential).
• Strong attention to detail — you spot errors before they go out.
• Comfortable working at pace, juggling multiple campaigns.
• Curious, commercial mindset with a desire to learn CRM best practice.
• Basic understanding of email metrics and what “good” looks like.

Behaviours

• Proactive and reliable — you get things done.
• Detail-driven but commercially minded.
• Collaborative and comfortable working cross-functionally.
• Open to feedback and keen to develop your CRM skillset.

We are committed to providing equal opportunities to all and we welcome applications from candidates with diverse backgrounds.