Corporate Receptionist - Fitzwilliam House

Overall Purpose

The Receptionist will be permanently based on the reception desk(s) covering the front of house function.

As a Receptionist you represent St James and St James’ clients. We provide our customers and clients with a high level of customer service and professionalism. To go the extra mile to keep our customers and clients happy.

To liaise with the occupiers and make the building your own.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

• To take full ownership of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary.
• Ensuring that all functions are carried out in accordance with stipulated protocols and procedures.
• Making sure the relevant St James Operations Manual, occupiers procedures, phone database is up to date.
• Being a presentable and professional first point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide.
• Being responsible for the meeting and greeting of all guests and visitors to the building and providing them with exceptional service.
• Signing in guests and visitors according to security procedures and processes and directing them to the relevant floors.
• To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
• To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
• Manage difficult calls and/or distressed callers’ in a calm and professional manner.
• Where appropriate, reporting of accidents or incidents.
• Handling post and deliveries and recording them in line with the buildings Team Agreement/Operations Manual.
• Administrative duties including word processing, photocopying, ordering stationary and facilities management tasks as directed by Building Management.
• Have good knowledge of meeting room space, meeting requirements, and be able to liaise with the meeting rooms coordinator in a timely manner.
• Ensure the reception area is kept organised, clean and tidy at all times.
• Stand to greet all visitors to the building.
• To be “in post” ready to greet at allocated time.
• To maintain good working relationships with colleagues.
• Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
• Any other duties as deemed necessary to support the client, customer, colleagues and St James.
• Maintaining confidentiality and discretion at all times, ensuring that sensitive information regarding guests, visitors, occupiers, and clients is handled securely and in line with company policies.

Knowledge:

• Proven working knowledge of customer service experience.
• Previous experience is essential in a similar corporate background.
• Excellent command of the English language, both verbal and written.
• Working knowledge of IT with experience of using Microsoft Office.

Skills:

• Excellent organisational skills, attention to detail, proactive, approachable.
• Excellent punctuality, outgoing and a can do/proactive attitude.
• Strong efficiency and motivation.
• Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
• Outgoing and “can do“ attitude.
• Innovation and creativity.
• Tact and diplomacy.
• Proactive and helpful.
• Flexibility to react promptly on reasonable client’s demand.