Corporate Floor Concierge

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

We are currently recruiting for a proactive and customer-focused Floor Concierge to join our new team based at the brand-new offices of a law firm in the city.

Acting as the first point of contact for workplace support, you will help colleagues adapt to agile working, ensure the effective use of office space, and coordinate services across IT, Facilities, AV, Security, Housekeeping and other Business Services teams.

This is a highly visible role where you will build strong relationships across the business, resolve workplace issues, and deliver an outstanding employee experience with minimal disruption to business operations.

Key Responsibilities

Workplace & Facilities

• Support desk and meeting space bookings.
• Promote agile working and best practice use of office space.
• Monitor compliance with the Clear Desk Policy.
• Conduct floor audits and report building or facilities issues.
• Assist with workspace moves, storage solutions and workplace technology queries.
• Act as a Health & Safety champion for the floor.

Service & Stakeholder Support

• Deliver a high-quality workplace experience for all colleagues.
• Serve as the go-to contact for workplace advice and support.
• Capture and respond to user feedback to improve services.
• Build strong relationships with Partners, fee earners and business teams.
• Coordinate support from IT, Facilities and other operational teams.

Operational Coordination

• Support the adoption of new technologies and working practices.
• Liaise with IT to ensure equipment is deployed and functioning correctly.
• Assist with workplace technology pilots and office improvement initiatives.
• Help identify and coordinate user training requirements.

Hours: 40 hours per week, varying shifts between 7am-7pm, Mon-Fri.

Salary: £35,500 per annum

Please note that positions will be offered on either 12-month or 6-month fixed term contracts.

Qualifications

• Experience in workplace support, facilities, office operations, concierge or hospitality environments.
• Exceptional customer service and stakeholder management skills.
• Strong communication and relationship-building abilities.
• Proactive, adaptable and solutions-focused.
• Able to work independently and manage multiple priorities.
• Positive, resilient and committed to continuous improvement.
• Passionate about creating an outstanding workplace experience.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

• Employment Type: Fixed-Term Contract
• Hours Per Week: 40
• Salary: Up to £35,500
• Compensation: up to GBP 35500 - yearly