Consumer Insight and Experience Manager

Join us in a key role where your insight expertise will help influence strategic decisions and deliver exceptional consumer experiences.

Salary: £39,000 – £44,000 plus benefits

Contract: Fixed Term Contract (8 months)

Hours: Full time (35 hours per week)

Location: Stratford, 1-2 days in the office, High Flex

Closing date: 5 August 2026

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment Process:

• Initial screening call

• Final interview including a presentation of a task issued in advance, followed by a competency-based interview

Interview Dates: Screening Call – 12th/14th August 2026, Final stage – 18th/19th August 2026

At Cancer Research UK, our marketing, fundraising and engagement activity is most effective when it is rooted in a deep understanding of what matters to our audiences. That's where the Consumer Insight and Experience (CIX) team comes in.

We're looking for a Consumer Insight and Experience Manager to join our Data, Insight and Performance (DIP) directorate on an 8-month fixed-term contract covering an internal secondment. This is a fantastic opportunity for an experienced researcher to play a pivotal role in ensuring decisions across Marketing, Fundraising and Engagement (MFE) are informed by robust consumer insight and a strong understanding of audience needs, motivations and experiences.

Working alongside the Senior Managers in the Consumer Insight and Experience team, you'll lead insight projects to understand the attitudes and behaviors of our audiences and translate insight into actionable recommendations to inform proposition development and strategies.

You'll combine strong research expertise with excellent stakeholder management skills, and ability to translate evidence into compelling recommendations that influence decision-making across the organisation.

If you're passionate about uncovering what matters most to audiences, and helping an organisation make smarter, more audience-centric decisions, we'd love to hear from you.

What will I be doing?

As Consumer Insight and Experience Manager, you'll manage and deliver a range of qualitative and quantitative research projects, ensuring stakeholders have the insight they need to make informed decisions.

You'll:

• Manage in-house and commissioned end-to-end quantitative and qualitative insight projects from brief through to delivery and implementation.

• Build trusted relationships with stakeholders, helping them understand their insight requirements and ambitions

• Translate complex findings into clear and actionable recommendations

• Collaborate across Data, Insight and Performance teams to provide joined up delivery and understanding of insight

• Manage and optimise package of insight products and tools, including tracking programmes and our Supporter Panel.

• Manage external research agencies, budgets, timelines and quality standards.

What are we looking for?

We're looking for a curious, commercially-minded insight professional who combines strong technical research skills with the ability to influence and inspire stakeholders.

You'll bring:

• Extensive experience delivering qualitative and quantitative market research.

• Excellent stakeholder management and influencing skills

• Consumer focused, strategic and analytical mindset

• Collaborative working style

• Ability to translate data into strategic and actionable recommendations

• Strong project management experience, balancing multiple priorities and deadlines

• Excellent communication and presentation skills

• Advanced Excel and PowerPoint skills; SPSS advantageous.

Our organisation values are designed to guide all that we do.

Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion.

There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at [email protected].

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.