Concierge

Company Description

Company DescriptionPublicis Media harnesses the power of modern media through leading agency brands

Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and

Zenith, as well as global accelerator

PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from

CJ, Epsilon and

Influential. A key business solution of

Publicis Groupe, Publicis Media’s digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over

100 countries with over 23,000 employees worldwide.

Overview

About the Role

Be the face of one of the most important floors in our business.

At Publicis Groupe, we know that great workplace experiences are created by great people. We're looking for a friendly, professional, and highly organised Concierge to take ownership of one of our busiest floors at Television Centre, home to several global teams and members of our EMEA Senior Management Committee.

This is far more than a reception role.

You'll be the trusted go-to person for colleagues, visitors, and senior leaders, creating a welcoming environment where people feel supported and everything runs smoothly. Whether you're greeting international visitors, helping a new starter settle in, coordinating meeting spaces, or jumping in to assist with an unexpected request, you'll be someone people can rely on every day.

If you love helping others, enjoy variety, and take pride in delivering exceptional service, we'd love to hear from you.

Responsibilities

What You'll Be Doing

You'll have the opportunity to make a real impact by supporting the people, spaces, and experiences that keep our floor running at its best.

You'll be responsible for:

• Creating a seamless and memorable visitor experience, from pre-arrival arrangements through to welcoming and hosting guests onsite
• Acting as the main point of contact for colleagues, clients, and visitors on the 9th Floor
• Managing day-to-day floor operations, including supplies, lockers, post, couriers, and transport arrangements
• Working closely with hospitality and facilities teams to ensure meeting rooms are set up perfectly, including catering and room requirements
• Performing meeting room and AV checks to ensure spaces are ready for use
• Communicating important updates and maintaining distribution lists across the floor
• Supporting the planning and delivery of team events, activities, and workplace initiatives
• Welcoming new joiners, providing floor tours, and helping them feel at home from day one
• Building strong relationships across the business and contributing to a collaborative "One Team" culture

Going the Extra Mile

We're looking for someone who genuinely enjoys helping others and is happy to roll up their sleeves when needed.

In this role, you'll also:

• Provide ad hoc support to visiting international executives and senior leaders
• Assist the wider PA community with tasks such as bookings, printing, research, administration, and logistics
• Become the trusted, familiar face on the floor that everyone knows and relies upon
• Support a wide variety of requests, often balancing multiple priorities at once
• Look for opportunities to improve processes and elevate the workplace experience for everyone

Qualifications

What We're Looking For

We're less interested in finding someone who has done this exact role before and more interested in finding someone with the right mindset and is customer-focused.

You'll bring:

• Someone who is warm, approachable, and professional
• A genuine passion for helping people and delivering excellent service
• Exposure to front-of-house, reception, hospitality, concierge, or customer-facing roles
• A positive, can-do mindset and willingness to support wherever needed
• Strong organisational skills and great attention to detail
• The ability to juggle multiple tasks while remaining calm and professional
• Confidence working with colleagues at all levels, including senior stakeholders
• The ability to work independently while also being a collaborative team player

Additional Information

Why Join Us?

This is a fantastic opportunity to become an integral part of a vibrant global workplace at the heart of Publicis Groupe. You'll have the chance to build relationships with people from across the world, make a visible impact every day, and create outstanding experiences that help our teams perform at their best.

If you're someone who takes pride in helping others, enjoys variety, and thrives in a fast-paced, people-focused environment, we'd love to hear from you.

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