Compliance Administrator

About the role

The Compliance Administrator sits underneath the Head of Compliance, Data Protection Officer and Compliance Manager. They support the operation and day-to-day running of the Firm’s compliance framework by maintaining accurate records, coordinating regulatory and audit activities, monitoring key deadlines, handling Subject Access Request, assisting with Know Your Client checks and preparing clear reports and correspondence.

The Compliance Administrator will be an integral part of our dedicated team, assisting with the implementation of processes and procedures, and the application of policies and standards, to ensure the Firm meets its obligations under applicable regulations and guidance.

What matters most in this role

The role requires a highly organised and discreet administrator who can manage competing priorities, work accurately with sensitive information, and proactively follow up actions and escalate concerns.

Success in this role depends on a collaborative approach, proactive nature and the ability to build effective relationships with the Compliance Team, operational teams, site teams, auditors and clients.

The role handles regulatory records, deadlines, audit evidence, know your client checks, complaints and subject access data requests. Small errors could have significant consequences.

Day to day, you’ll…

• Carry out administration tasks relating to the Firm’s obligations under relevant regulations, legislation and guidance.
• Update policies and procedures once they have been reviewed and approved.
• Log breaches, incidents and ensure various registers are kept up to date.
• To assist in the filing and reminders of Complaints submitted to the firm. Tracking investigations and actions.
• To assist with the preparation, logging, tracking and issuing of responses to Data Subject Access Requests.
• To assist in maintaining the Compliance folders on SharePoint
• Managing data protection and compliance training records
• Maintain the ‘Compliance Calendar’ of events, meetings, renewal dates, reporting deadlines, ensuring that commitments are completed on time.
• To assist the Compliance Team in the compilation of training materials and presentations.
• To assist the Compliance Team generally with projects and work activities, as identified by Head of Compliance, by meeting agreed deadlines and achieving specific objectives
• To assist the Compliance Team in conducting Know Your Client Check’s
• To assist with the administration and monitoring of the Firm’s Complaints Handling Procedure.
• Arranging quarterly new joiner Compliance training
• Tracking supplier reviews
• Chase internal stakeholders when various Compliance checks have expired

What we expect of you

• Previous administrative experience in a professional services environment.
• Previous experience working in a compliance/legal industry.
• Working knowledge of Microsoft packages
• Excellent written and verbal communication
• Attention to detail and analytical skills
• Experience or knowledge of ISO Standards 9001 (Quality Management), 22301 (Business Continuity) and 27001 (Information Security) as well as General Data Protection Regulation (GDPR) is desirable
• Ability to keep sensitive information confidential and work simultaneously across multiple projects
• Ability to work closely as part of a team, both in the office and when working remotely.

Why Workman?

• Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
• Core working hours to allow for added flexibility and helps ease your commute to the office.
• Study support (where applicable)
• Discretionary annual bonus and salary reviews.
• Healthcare, life insurance & wellness programme.
• Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
• Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
• Social events throughout the year including a firm wide Christmas party!
• Generous referral bonus.

Our core belief

Great Workmanship starts with getting the fundamentals right.

Even though we're in the property business, we're all about the people.

Everything we do is built on collaboration, empowerment, autonomy, and integrity – not just words, but how we actually work.

Equal opportunities

We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010.

This job description does not form part of your contract of employment and the duties may be amended from time to time.