Community Manager

About the Role: You will be responsible for all aspects of our growing community ecosystem, building a deeply connected brand community that drives advocacy, awareness, and long-term loyalty. This role blends customer experience, social media, community management and PR - with a strong focus on execution and relationship building. You’ll manage VIPs, nurture our brand community, and help bring campaigns and events to life both online and IRL.

Full-time | Monday to Friday, 9:00am – 5:00pm

While your core hours are Monday to Friday, 9:00am – 5:00pm, this role offers flexibility, with occasional out-of-hours work required to support the needs of the business.

>> Join us on an initial 3-month fixed-term contract, with a genuine opportunity to secure a permanent position.

About Bleach London: Bleach London is the home of experimental hair. Founded in 2010 by visionary colourist Alex Brownsell, we’ve built a global community of DIY colour lovers — with 3 salons, recognition from Vogue, i-D, and Dazed, and a DIY colour range stocked in Walmart, Boots, and CVS, Bleach London continues to set trends and inspire a new generation of colour lovers.

Key Responsibilities:

• Reactive and Proactive social media interactions
• Running closed community groups
• Producing exclusive community content, challenges and initiatives
• Managing content calendar for Instagram Stories and TikTok Stories
• VIP and brand ambassador outreach
• Relationship tracking
• Product Gifting and Mailers
• VIP relations
• Coordinate paid ambassador campaigns and partnerships
• Support planning and execution of community and PR events
• Tracking performance against KPIs

What Success Looks Like:

• High response rates and positive sentiment across comments and DMs
• Strong influencer and VIP retention
• Organic advocacy and mentions
• Event attendance
• Community members who feel personally connected to the brand

About You:

• Min 2 years working in a community, social media, influencer, PR role or similar within the beauty or consumer space.
• Digital native with a good understanding of Gen Z culture and the beauty landscape.
• Exceptionally strong communicator and relationship-builder - you thrive in a role where people are at the center.
• Good understanding of hair colour products and techniques or willingness to learn.