Collections Specialist

Company profile

TransferRoom is a hyper-growth B2B SaaS company on a mission to change the football transfer market for the better, supporting clubs and agents across the lifecycle of a transfer to make smarter decisions and better deals.

TransferRoom is the market leader, which is why it’s used by 800+ clubs, including Man City, Liverpool and PSG, and 550 agencies globally. As of early 2026, we have facilitated over 10,000 deals since launch in 2017 - and we’re already focused on the next milestone.

• What we’re looking for

We are seeking a detail-oriented and proactive Collections Specialist for a part-time contract position. This role is essential for maintaining the health of our customer accounts. The successful candidate will manage customer activity and debt communications. This is a remote-friendly, part-time position requiring high levels of autonomy and professional communication skills.

Our Location

Our London office is at Bankside, with the commercial team located across the globe, as well as development teams in Poland and Ukraine.

Our office is naturally social, especially Tuesdays, Wednesdays & Fridays, when we have regular team drinks, celebrations and five-a-side football.

• Key responsibilities for the role

Customer Communication

• Conduct proactive customer contact to maintain relationship health and address account status.
• Monitor and manage professional customer responses across communication channels.
• Oversee and execute necessary actions within the debt platform to streamline the accounts receivable process.
• Lead investigations into account discrepancies

Debt Reporting

• Communicate the debt position to relevant stakeholders, and ensure all debt dashboards have live information.
• Provide regular case updates to account managers.
• Participate in ad hoc meetings to discuss account statuses and reporting trends.

Who you are

• Communication: Exceptional written and verbal communication skills, with the ability to handle sensitive financial discussions professionally.
• Problem Solving: A proactive approach to investigating queries and finding resolutions for customer account issues.
• Languages: English and Spanish ( additional languages are a strength).

Not ticking every box? That’s okay! Research shows that underrepresented groups often self-select out of applying unless they meet every single requirement. If this role excites you, we’d love to hear from you — even if you’re still growing into some of these skills.

What’s in it for you

• Employee assistance programme
• 25 days holiday plus bank holidays
• Life insurance
• Critical illness
• Auto-enrolment pension scheme with Hargreaves Lansdown, 3% employer contribution, collectively a minimum of 8%, with the option to contribute via salary sacrifice
• Enhanced parental leave
• Learning budget for everyone
• Discounted gym membership via Hussle
• A generous employee Referral Bonus scheme
• Team building days and events
• Cycle-to-work scheme and an annual travel season ticket loan
• ‘Matched Giving’ programme where we donate when our employees donate
• We are a unique combination of a scale up with security

We are a fast scaling, category creating company with smart teammates who love what they do.

With a unique combination as a scale up with security, we have an 86% Employee Satisfaction Score, a Likelihood to Recommend score of 8.3 and a score of 8.8 for how our colleagues rate their relationships with their coworkers.

The Interview Process

We keep things simple and respectful of your time:

• Screening Call | Meet our talent team and learn more about TransferRoom
• Technical Task with the HM | We’ll set a task based on the role you’re applying for.
• Final Culture Stage Interview | Meet with key members of the leadership team.

We move quickly and work around your availability — our goal is to give you clarity at every step.