Client Outcomes Associate

We’re hiring a Client Outcomes Associate to support client relationships by owning critical post-sale project coordination, keeping deliverables on track, stakeholders aligned, and implementations moving forward.

The role (key responsibilities)

Here’s what this actually looks like day-to-day:

• Coordinate post-sale delivery projects in partnership with Client Outcomes Managers.

• Maintain media plans, timelines, milestones, dependencies, and action items.

• Prepare for and participate in client meetings, capturing decisions, and driving follow-up.

• Coordinate across internal teams to keep deliverables moving and resolve blockers.

• Monitor project health and proactively flag risks, delays, or scope changes.

• Keep clients informed with clear, timely status updates and next steps.

• Maintain accurate client documentation using department workflows and internal systems.

• Identify opportunities to improve the consistency and efficiency of the client experience.

• Catch and troubleshoot errors proactively throughout each step in the process.

You’ll need (qualifications)

• 1-2 years of experience in customer success, client services, implementation, project coordination, account support, or a related role.

• Strong organizational and project-management skills, with the ability to manage multiple priorities.

• Clear, professional written and verbal communication skills.

• Comfortable working directly with customers while supporting a senior account owner.

• Proactive and dependable, with strong follow-through and attention to detail.

• Able to identify risks, ask the right questions, and escalate issues appropriately.

• Collaborative and comfortable coordinating across multiple internal teams.

• Strong Excel and Office365 experience.

• Familiarity with CRM, project-management, and collaboration tools.

• Able to operate effectively in a fast-moving environment where priorities may evolve.

What “good” looks like:

• Clients experience an organized, responsive, and reliable post-sale process.

• Project plans and client records are consistently accurate and up to date.

• Milestones are met, action items have clear owners, and follow-ups do not fall through the cracks.

• Account leads have strong visibility into project status, risks, and upcoming decisions.

• Potential delays and blockers are identified early and escalated with useful context.

• Over time, the associate independently owns increasingly complex delivery work.