Change Management

About WTW

WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience.

Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 450 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions.

About the role

This role supports the delivery of Investments' strategic priorities by coordinating and driving business transformation and change initiatives across business, operations and technology teams. The individual will work with stakeholders to translate business objectives into practical plans, support the successful delivery of change and help improve organisational effectiveness.

The role combines analysis, stakeholder engagement and delivery management to ensure initiatives are well defined, effectively governed and achieve their intended outcomes. The successful candidate will work across multiple teams to identify requirements, facilitate decision-making, manage risks and dependencies, and support the implementation of business improvements and strategic change initiatives.

Change Delivery & Execution

• Lead and coordinate initiatives from planning through implementation.
• Establish and maintain appropriate governance, reporting and risk management arrangements.
• Monitor progress, manage dependencies and escalate issues where required.
• Facilitate decision-making and stakeholder alignment to maintain delivery momentum.
• Support the definition, tracking and realisation of business benefits and outcomes
• Support the successful adoption and embedding of new processes, tools and ways of working.

Stakeholder Management & Collaboration

• Build effective working relationships across Investments, Operations, Technology and Corporate Functions.
• Engage stakeholders to understand requirements, priorities and constraints.
• Facilitate workshops, meetings and discussions to support analysis, planning and implementation.
• Support the adoption of new processes, ways of working and organisational change.

Strategy, Planning & Continuous Improvement

• Support the development and delivery of strategic priorities across the Investments business.
• Identify opportunities to improve operating models, business processes, governance and organisational effectiveness.
• Analyse business challenges, assess impacts and develop practical recommendations.
• Support the development of business cases, project proposals and implementation plans.
• Ensure initiatives remain aligned to business objectives and intended outcomes.
• Promote a culture of continuous improvement and collaboration.

Qualifications

What we are looking for

• Experience supporting or delivering strategic change, business transformation, organisational improvement or complex business initiatives.
• Strong stakeholder management and influencing skills, with the ability to work effectively across multiple business areas.
• Strong analytical and problem-solving capabilities.
• Ability to translate high-level objectives into practical actions and deliverables.
• Experience of planning, coordinating and tracking complex initiatives.
• Strong written and verbal communication skills, with the ability to communicate complex topics clearly to a range of audiences.
• Strong organisational skills and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.
• Knowledge of investment management, investment operations or financial services.
• Experience of operating model design, business process improvement or organisational change.
• Experience supporting large transformation programmes.
• Knowledge of project management and change management methodologies.
• Experience working across both business and technology functions.