Casual Steward

Casual Event Day Steward:

Allianz Stadium is the Home of England Rugby, the headquarters of the Rugby Football Union and one of the foremost sports and concert venues in Europe.

The stadium has a spectator capacity of 82,000 and the site includes a hotel, a leisure club, conference and banqueting facilities, a Rugby Store and office accommodation, all of which makes the stadium a 365-day-a-year business.

To ensure the effective provision of safety and security for the Allianz Stadium complex as well as at frequent off-site events, we are seeking casual event day stewards to:

• Provide and maintain a friendly and proactive service to all guests
• Perform access control, queue management, bag-checking and directional attendant duties
• Maintain a safe environment for all guests and staff
• Perform crowd management, access control and directional attendant duties

In addition to the above, key responsibilities include monitoring spectators, reporting unusual crowd dynamics, identifying and reporting any hazards and defects including suspect objects, keeping entrances, gangways and exits clear and observing and enforcing ground rules.

Required for the role:

• Must hold a Level 2 Certificate in Spectator Safety
• Good customer service skills
• An ability to communicate effectively with a wide variety of staff, guests and commercial visitors
• Personal confidence, stamina and perseverance to deal with incidents when they arise

You will need to commit to the majority of 20 events per year, most of which will take place at weekends. You will be required to work between 8 to 12 hours per day with a variety of shifts between 06:00 and 23:59. Full training will be given to successful candidates.

Please note you must be 18 years or over to work as a steward.

About England Rugby

England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations.

Our core activities are:

• Rugby – supporting rugby from grassroots to performance level
• Commercial – building partnerships and hosting matches and events
• Running the business - ensuring our organization and people can thrive

Our Culture

At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities.

We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people.

The RFU has zero tolerance towards abuse and anti-social behaviour. We will act quickly to support our workers experiencing bullying, harassment or discrimination through your Senior Management Team or our reporting inbox [email protected].

If you are based at Twickenham stadium you will find our accessibility information here but if you need any other information do not hesitate to reach out to your hiring manager. If you are not working at Twickenham stadium, but would like information on accessibility for the environment you are working in, please contact your hiring manager for more information.