Care Manager – Richmond & Client Homes – £28-34K Annually

Care Manager

About Paragon Home Healthcare

Paragon Home Healthcare is a leading provider of home care services, specialising in supporting people with spinal cord injuries and complex care needs. We are the trusted provider of the Spinal Injuries Association, and our mission is simple: to help people live full, independent lives at home and in their communities.

Why This Role Could Be Perfect for You

As our Care Manager, you will manage a caseload of clients, oversee high-quality care in their homes and support care teams through training, supervision and mentorship. You will report to the Clinical Manager, with support from the Clinical Director, as part of our nurse-led service.

As a Care Manager, you will:

Facilitate quality care

• Manage a caseload of clients, ensuring safe, high-quality care.
• Supervise and support care staff in clients’ homes.
• Deliver training, mentorship, and competency assessments.
• Actively participate in direct care, being a role model of compassion and dignity.
• Work closely with our Clinical Director and Field Supervising Manager to maintain nurse-led excellence.
• Be part of the on-call rota (shared with the team).

Training & Development

• Deliver in-practice training and assess staff competencies.
• Support carers with supervision, reflection, and spot checks.
• Keep your own skills sharp with ongoing professional development and learning opportunities.
• Encourage best practice, innovation, and continuous improvement.

IT & Communication

• Use our innovative care and communication systems.
• Keep care records accurate and up to date.
• Manage your own diary to balance office, client visits, and training delivery.
• Build strong, supportive relationships with staff and clients.

About You

We’d love to hear from you if you:

• have a Health & Social Care Level 4 qualification (or equivalent) or above
• have supervised, mentored, or trained others before
• share our values of compassion, dignity, and high standards
• are organised, proactive, and able to balance multiple responsibilities
• speak and write fluent English
• hold a valid driving licence and are confident driving in the UK

What We Offer

• Competitive salary (£28k–£34k)
• A supportive, professional, nurse-led environment
• Flexible role with a mix of office, field, and home visits
• The chance to make a real difference to clients’ lives

Ready to Apply?

If you’re passionate about supporting people to live independently and have the experience and attributes we’re looking for, we’d love to hear from you. Join Paragon Home Healthcare and make a difference in the lives of our clients.

Job Description

Role Title: Care Manager

Location: Richmond Head Office and community / client homes

Responsible for: Case management and client liaison, client care plans and risk assessments, staff skills training, assessments and supervision, care quality and communication with families and professionals

Reports to: Clinical Manager

Type: Full-time

Salary: £28,000–£34,000

Paragon Home Healthcare is a nurse-led leading provider of comprehensive home care services, uniquely specialised for individuals with spinal cord injuries and those requiring complex care. Our commitment to exceptional care is deeply embedded in our approach and is endorsed by the Spinal Injuries Association as their trusted provider. We focus on enhancing accessibility and community integration, offering Clients tailored support that empowers them to live fulfilling and independent lives.

Job Summary

The Care Manager plays a vital role in ensuring the effective case management and clinical oversight of client care within our complex homecare services. The role is responsible for coordinating, supervising, and supporting high-quality care delivery, ensuring that care packages, risk assessments, and staff competencies reflect our governance and professional standards. The role works closely with the Clinical Manager and wider multidisciplinary team. The Care Manager provides supervision, mentorship, and practical training to carers, ensuring care is delivered safely, compassionately, and in line with individual client needs. The role combines both field-based and office-based responsibilities, typically working two days in the office and the remainder in the community or client homes.

Key Responsibilities

Case Management & Clinical Oversight

• Oversee the clinical and operational delivery of client care packages, ensuring each care plan reflects safe, effective, and person-centred practice.
• Maintain up-to-date, accurate care plans, activities and risk assessments that respond to client needs, changes, and preferences.
• Monitor the quality and continuity of care and care records, addressing issues promptly and professionally.
• Actively case manage clients and their care teams to ensure holistic, client-centred outcomes.
• Participate in care delivery when required, modelling high standards of clinical and personal care.

Supervision, Mentorship & Training

• Provide professional supervision, mentorship, and competency assessments to carers and support staff.
• Deliver practical skills training and client-specific instruction both in the office and in the client’s home.
• Support new staff onboarding and competency sign-off processes.
• Promote reflective practice, performance improvement, and continuous learning within care teams.
• Address and follow up on poor practice constructively, supporting learning through targeted training and action plans.

Quality, Governance & Compliance

• Ensure care delivery aligns with internal governance standards, CQC requirements, and best practice guidelines.
• Participate in internal audits, spot checks, and reviews to assess quality of care, documentation, and compliance.
• Contribute to incident reviews, complaints management, and risk mitigation in collaboration with the Clinical Manager.
• Maintain accurate documentation across all systems, ensuring timely updates to client records and reports.

Communication & Client Liaison

• Act as a key liaison between clients, families, professionals, and internal teams.
• Promote open, compassionate, and effective communication across all levels.
• Represent the organisation professionally in multidisciplinary meetings and care reviews.
• Build strong relationships with families, maintaining trust and transparency in all aspects of care delivery.

Professional Development

• Maintain and develop personal competence in line with professional and organisational expectations.
• Engage in ongoing professional learning to enhance leadership, case management, and clinical knowledge.
• Support and promote the organisation’s vision, values, and culture of high-quality, person-centred care.

Person Specification

Essential

• Health & Social Care Level 4 (or equivalent) or above
• Proven experience in field supervision, mentoring, or case management within a healthcare or social care setting
• Strong knowledge of care planning, risk assessment, and governance standards
• Excellent interpersonal and communication skills, both verbal and written
• Proficient in using digital care systems and IT applications
• Organised, efficient, and able to manage competing priorities
• Confident driver with a valid UK driving licence and access to a car
• Flexible and adaptable to client needs, including occasional on-call duties

Desirable

• Experience in complex care or spinal injury support
• Familiarity with CQC frameworks and inspection standards
• Previous involvement in staff training or care audits