Account Handler/ Technician

The role

We have an exciting opportunity for a motivated and enthusiastic individual to join our growing Non-Marine Production Support team, with a primary focus on supporting Property business across Latin America. Operating in a fast-paced, client-focused and dynamic environment, the team is committed to delivering exceptional service and achieving outstanding outcomes for clients on a global scale.

The role will play a key part in supporting and shaping Oneglobal’s expanding international network. The successful candidate will have experience in a similar technical support role and a strong commitment to delivering proactive, value-added solutions to clients. Working closely with Non-Marine clients and internal stakeholders, with a particular focus on Latin American Property business, you will provide high-quality technical support while managing slip production, risk creation, premium processing, and broker and client expectations to ensure a seamless service experience.

The role is based in our London office on a permanent basis and is an exciting opportunity to play a key role working collaboratively with our broking teams and network of global offices, enabling a great balance of personal career progression, being involved in emerging market businesses and international client exposure.

The role will be operating in an inclusive culture with a supportive environment to learn on the job and develop your skillset.

Key Accountabilities

• Provides global broker support to the relevant Non-Marine broking teams, preparing renewal statistics/documentation ready for market placement
• Trusted technical support providing timely creation and preparation of global market and client documentation, in particular slip production, wording and clauses knowledge
• Support with drafting of client evidence of coverage to include, Debit/Credit Notes and all related documentation
• Ensures internal paper & electronic systems, databases and workflows are maintained and updated and meet Contract Certainty and regulatory guidelines
• Uses OGB’s Broking Systems to produce documents and accounting entries and ensure their accuracy
• Submits Slips and LPAN’s to Bureau (XIS) for signing and will utilise London Market based portals to facilitate their role, including, but not limited to; XIS Insurance Portal and the IMR as well as Lineage
• Assist with client liaison ensuring all global queries, data requests and resolution of queries are dealt with promptly to ensure client satisfaction
• Develops business relationships with global markets, clients and colleagues to provide optimal service to clients
• Ensure client service delivery is continuously reviewed to achieve optimal client satisfaction

Skills & Knowledge

• Intermediate knowledge of the (re)insurance market in order to address client and technical issues
• Good communication and interpersonal skills
• Accurate and good attention to detail
• Demonstrate a good understand of global market dynamics and the impact on existing and potential clients
• Work within agreed procedures and processes
• Well organised and able to prioritise and multi-task, working well under pressure and to strict deadlines
• Sound technical experience, with particular focus on account management of Property business
• Previous exposure to Latin American business is highly desirable
• Portuguese and/ or Spanish language skills would be advantageous
• CII qualified or working towards CII qualification
• Team player and willing to work flexibly and assist colleagues as required
• Intermediate Microsoft Excel knowledge is essential