23124 - Member Capability Executive Officer

Descriptions & requirements

Job description

Job Title

Member Capability Officer

Hub

Capability Hub

Job Grade

EO

Number of roles 3

Reports To

Member Capability Manager

Job Purpose

The Member Capability Officer: has responsibility for activities and actions relating to:

• Induction programme which takes a new member to being an effective Chair,
• Progressing members to attain accreditation, assessments and maintenance
• Assess, implement and support capability needs for members
• Delivery of member L&D and engagement events and forums
• Digitisation of learning

Scope & Responsibilities

Each EO will be assigned areas of responsibility but should know and understand (through meetings and team engagement) the other areas to build resilience.

Support the organisation and delivery of core L&D and accreditation programmes for:

• New Member Induction
• MCA training
• Chair training

Continued support and delivery of scheduled Member L&D and engagement events

• Chair and MCA Networking
• L&P Q&A
• Open Forums
• Parole Board Conference

Delivery of Accreditation for Chair training prior to 2026

Build relationships to support member progression.

Primary deliverables in the first 6 months of the role

• Delivery of the new MCA and Chair training programmes

• Progression of all members undertaking induction programme courses to accreditation
• Delivery of Conference.

Personal Specification

Essential

• Experience of delivering and/or support training
• Demonstrative experience of events management
• People skills and experience of relationship building
• Experience of supporting organisational capability
• Highly organised and accurate
• Demonstrable ability to juggle tasks and projects
• Personable and empathetic to work with our member and support their development
• Demonstrable experience of keeping records and/or working with data and data analysis
• Ability to adjust priorities to manage a conflicting and ever-changing workload.
• Effective oral and written communication skills.
• Good understanding of excel, data gathering and reporting
• Strong report writing skills
• Willingness to learn new skills and work at pace

Desirable

• Working with Parole Board members or within another membership organisation
• Understanding of the parole process
• Understanding of the delivery requirements of the Parole Board

Main Duties

Strategy

• Contribute to a capability and learning and development strategy for all members.
• Provide relevant capability data to the Senior Member Capability Manager and Member Capability Managers to facilitate long term planning for the Board.
• Promote an organisational culture of learning, transparency, fairness and independence.

Delivery of core L&D programme

• Support the delivery of the core L&D programme for members ensuring this develops to meet changing needs and fully utilises innovative approaches to L&D in person and hybrid events including but not limited to:
• New member induction training
• MCA training
• Chair training

• Support the implementation of new e-learning systems

• Track and record data and outcomes accurately
• Collate and evaluate feedback from members on the accreditation programmes with the view of improving future programmes
• Provide administrative support for Practice Developers and Training facilitators in delivering the programmes.
• Work closely with the other colleagues across the Board, such as Listings and MCA teams to support and deliver plans for member’s progression to the relevant casework.

Capability and accreditation

• Support planning and delivery of accreditation programmes: training, practice development and quality development
• Proactively engage with Members so that they remain committed and engaged on their accreditation pathway and that they achieve accreditation in a reasonable timeframe
• Appropriately escalate with the Member Capability Manager and Senior Member Capability Manager when members do not progress on their accreditation pathway
• Monitor and update records and data to report on capability, member progression and accreditation, to inform training needs and business priorities.
• Make suggestions for improvements in the delivery and administration of member accreditation programmes and work with the Capability Manager to implement these.

Engagement and L&D events

• Support, plan and deliver member engagement and L&D events including but not limited to:
• Parole Board and/or Chair Conferences
• Networking events
• Forums

• Following feedback from the Standards team or other area of the business work with the Member Capability Manager and Senior Member Capability Manager to introduce new engagement and L&D events for members to improve their capability.

Relationship building

• Be a reliable and supportive source for all members.
• Work closely with the other Member Capability Executive Officers understanding each other’s designated areas of responsibility to build resilience.
• Work closely with the Standards team to share learning and outcome reports where appropriate
• Build excellent working relationships with colleagues across the Board.
• Establish and maintain strong relationships with members who support L&D as facilitators, practice developers, quality developers and delegates.
• Build and maintain collaborative working relationships with external stakeholders to ensure the Parole Board’s L&D needs are fully supported.
• Work closely with the Staff and Member Recruitment and Member Engagement Team within the Corporate Services Hub. Report on data requested by the team and flag member welfare concerns where appropriate.

Other

• Other tasks appropriate to the role as assigned from time to time by the Senior Member Capability Manager or Head of Capability.

Additional Information

The Parole Board offers a range of benefits:

For nationally advertised campaigns, candidates will be appointed to their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed with the successful candidate(s) on the completion of pre-employment checks.

The Parole Board offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. Parole Board welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the Parole Board’s Flexible Working policy.

Annual Leave

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training

The Parole Board is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees.

Support

• A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

A Great Place to Work for Veterans

The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces.

For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

Redeployment Interview Scheme

Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

MoJ are able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.

Civil Service Nationality Rules

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules

Reserve list

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.

Contact Information

MoJ:

If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [email protected]

Please quote the job reference 23124

HMPPS

If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [email protected]

Please quote the job reference 23124

Application form stage assessments

Behaviours

A sift based on the lead behaviour, Managing a Quality Service, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.

Behaviours Application Form Question Word Limit

250

Managing a Quality Service

Changing and Improving

Delivering at Pace

Experience

We will assess your experience for this role via the following methods

CV or Work History

Evidence of Experience

CV or Work History

Interview stage assessments

Interview Dates

Expected 12th and 13th November

Behaviours

Managing a Quality Service

Changing and Improving

Delivering at Pace

Strengths

Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed please click here.

Level of security checks required

DBS Basic

Use of Artificial Intelligence (Al)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

General Information

Salary

The national salary range is £27,071 - £30,384 London salary range is £28,605 - £35,040 salary will be dependent on your base location

Working Pattern

Full Time

Vacancy Approach

External

Location

London, National

Region

London, National

Closing Date

26-Oct-2026

Post Type

Fixed Term

Civil Service Grade

EO

Number of jobs available

1

Reserve List

12 Months

Job ID

23124