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Customer Service – Telecommunications
This is an exciting opportunity to join a rapidly expanding telecommunication business that is looking for someone to work in customer service alongside the CTO. As the first person in the team you will have a say on procedures and policy as well as an excellent opportunity for career development as the business grows
Job Title: Customer Service Executive, Telecoms Coordinator
Industry: Telecommunications
Location: London
Package: £30,000
The Role:
In this newly created role you will be responsible for the customer service of a number of clients. Managing customers subscriptions and telephone numbers across both their CRM (HubSpot) as well as multiple payment providers ensuring they receive an excellent onboarding / set up process. You will also need to monitor the ticketing systems for issues and work with clients to resolve these or escalate to an engineer when necessary. You will need to be comfortable dealing with clients via multiple channels, phone, email, WhatsApp, messenger etc. You will also work alongside the CTO and founder to create processes for the business unit as it evolves
The Candidate:
You will have had a track record of working within a fast paced customer service role within ideally telecommunications and understand things like (CDR’s), they will however also consider people who have worked in customer service in SaaS or other subscription based environments. You will need to be familiar with dealing with payment systems and be confident in the process of working with customers via multiple channels. You will also be required to have a good understanding of WhatsApp.
The Package:
On offer will be a competitive basic salary of £30,000 this may be negotiable based on experience along with an excellent chance to progress your career in to management based on your success in the role
APPLY NOW and successful applicants will be contacted for a more detailed discussion.
Customer Services, Customer Success, Telecom Coordinator, 1st Line Support
Telecommunications, WhatsApp, SaaS, Subscriptions