Administrator Contract

Our Client Heathrow Airport is looking for their next Engineering Help Centre Advisor over at Heathrow to join on a 6 month contract basis (with extension).

Job Purpose:

Through excellent customer service ensure resolution to faults or issues raised by Engineering's customers from across all of Heathrow. The Engineering Help Centre (EHC) Advisor is the key day to day customer facing telephony, digital and admin-based desk role in Engineering, answering all customer calls, emails etc coming into the Engineering Help Centre.

Principal Accountabilities:

Monitor, interpret and interact with a wide variety of computer-based systems including, but not limited to, Maximo; Works Approval; Salto; and historical databases.
Communicate with a wide range of customers and internal / external stakeholders, questioning for more information. This communication will primarily be by telephone, however, face to face interaction is also key. Ensure all calls to Engineering Operations are answered within the required SLA.
Ensure work allocation is carried out on basis of priority and allocate the work directly to the appropriate technician (or Team / Contractor) where skill, product and location are known, or alternatively allocate an assessment task where only location or location and product are known.
Report on progress, current status and risks through electronic systems, meetings and conference calls. Identify, action and/or escalate issues that have the potential to prevent Engineering from meeting our customers' needs. Pursue updates on works from all those involved.Qualifcations and Experience:

Excellent Customer Service skills and professional telephone manner
Possess great communication skills (both written and verbal)
The ability to communicate with all levels of staff, deal professionally with colleagues, customers and business partners.
A positive "can do" attitude with excellent team working skills.
The ability to be flexible, work 12-hour core shifts consisting of days & nights, adapt to change and work efficiently under pressure.
Planning workloads to ensure targets and standards are met and removing obstacles to getting things done
Put Passengers and Customers First
Ensuring the team understand their impact on the customer and role modelling excellent customer service
Maximising efficiencies and encouraging everyone to think about costs
Ensuring a clear focus, setting standards and managing performance effectively
Building a team spirit inside and outside their team, maintaining productive relationships
Being open to new ideas and encouraging suggestions from the teamPay rate: £15ph PAYE

Location: Heathrow Airport

Work Pattern: 4 days on, 4 days off (12 hour shift – day and night)

6am – 6pm / 6pm – 6am

Once fully trained, hybrid work is available.

If this is something you would be interested in, apply today!

Carbon60, Lorien & SRG – The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy