Peabody has an exciting opportunity for a Legal Disrepair Case Manager on a full time, 12 month Fixed Term Contract, based at our Westminster Bridge Road in South East London. In return, you will receive a competitive salary of £32,800 per annum.
As our Legal Disrepair Case Manager, you will assist in the Management of Legal Disrepair cases in line with the Legal Disrepair Protocol. You will liaise with solicitors and residents in order to resolve outstanding repair /claims through to resolution, assist in identifying trends through analysis and reporting and liaise and assist the contractors in completing repairs to a high standard, including visiting residents at their homes.
What we're looking for in our Legal Disrepair Case Manager:
Experience and understanding of Pre-Action Protocol for Housing Conditions Claims in England
Experience in a Housing Association or Local authority
Experience in complaints handling
Understanding of Landlord and Tenant Act 1985 Section 11
Knowledge using Microsoft Office – Dynamics, Excel
What you can expect to be doing as our Legal Disrepair Case Manager
Working within the Peabody procedures for Legal Disrepair Protocol
Participating actively in, taking responsibility for ensuring the delivery of service
Working closely with the Legal Team, Surveying and contractors to ensure effective communication and liaison arrangements are followed
Assisting in identifying issues requiring a management input to ensure that effective solutions are developed and implemented
Working with the business partners to drive delivery of key performance indicators
Meeting or exceeding response rate required within the legal disrepair protocol
Ensuring solicitor and resident letters are concise and comprehensive and meet the quality standards met
Meeting or exceeding the deadlines of notification and ensure that all systems are updated to reflect actions carried out
Managing relationships and deadlines provided with contractors and internal staff to deliver excellent customer experience during the case
Maintaining and improving knowledge and skills to best carry out the role and represent the best interests of Peabody and its customers
Identifying improvement areas and assisting in developing strategies that will enhance the customer experience and contribute to the value for money initiative
Showing initiative and tenacity in ensuring that cases are followed through to resolution and lessons learned are identified and implemented
If you feel have the skills and experience to become our Legal Disrepair Case Manager, please click ‘apply’ now!
At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply.
Our mission is to help people make the most of their lives and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers. We actively encourage applications from all groups and communities, as well as from BAME, LGBTQ+ and disabled people