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1st line IT Support
Prospero Integrated are currently searching for a 1st line IT Support Technician to join a top IT Managed Services Provider.
Key Details:
Up to £25k
London
PermanentThe candidate will primary responsibility is to provide a high level of customer service and support to external customers.
Responsibilities:
Maintain vigilance with Proactive Monitoring Platforms for Endpoint and Infrastructure Alerts
Pre staging equipment and pre testing all room kit prior to installations
Managing the spares stock and arranging replacement kit and replacements when required
Communicate with end users to assist with diagnosing and repairing audio and video issues remotely
Managing tickets with a sense of urgency raised on the phone, email and over IM
Scheduling fault engineers
Preparing installation paperwork for engineers
Supporting onsite engineers with test calls and troubleshooting
Ensuring the room records are up to date, updating serial numbers in ServiceNow if equipment is swapped out
Working with internal and external resources to ship appropriate hardware
Working with vendors analysing faults and pulling off diagnostic logs
Testing room accounts
Skills:
Strong working knowledge of Video Conferencing standards
Troubleshooting of AV systems
Microsoft Teams Administrator – MS 700
Microsoft 365 Fundamentals – MS900
Modern Desktop Administrator Associate – MD100/101
ITIL Foundation
If you believe you are suitable for this role, please apply with your CV today