Traveller Site Manager
3 Month initial Contract
MAIN PURPOSE: MAIN PURPOSE: To manage the Council’s two Gypsy and Traveller Sites: Providing an efficient and responsive housing management service ensuring that residents are supported and that the sites are appropriately maintained.
To lead on all matters related to Gypsies and Travellers that fall within the remit of the Council.
SUMMARY OF RESPONSIBILITIES AND DUTIES:
1. Maintain a regular presence on each site; visiting each site at least three times per week.
2. Undertake all elements of tenant management which includes:• Turnaround of void units.
Tenancy sign ups including, information packs and assisting prospective tenants to submit claims for housing benefit.
Ensure tenants are complying with the terms of their tenancies and addressing
The monitoring of rent accounts and management of the rental collection, ensuring that appropriate proactive action is taken to tackle and reduce rent arrears.
Provide ongoing support to Tenants, including signposting tenants to relevant services such as debt advice and employment support.
Produce and distribute bespoke newsletters for tenants on both sites.
Undertake evictions as required following due process, serving the appropriate notifications, and securing the vacant possession of the Unit. 3. Undertake all elements of property management which includes:• Ensuring that the sites are maintained in a clean and orderly condition and kept in good repair.
Carry out site and individual plot inspections; identifying and raising all repairs and ensuring they are actioned in a timely fashion in accordance with the Council’s appointed contractor.
Ensuring that void turn-around is managed swiftly and appropriately and new tenancies actioned. 4. Facilitate regular tenant liaison meetings
5. Maintain up-to-date and relevant pitch and resident files including notes of all visits, actions, letters etc. Ensuring they are held on the relevant databases.
6. Gather evidence of potential unauthorised occupation through a variety of means, using internal and external data and working with other agencies to obtain evidence of unauthorised occupation or fraud
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