Are you a dynamic Care Coordinator with solid planning, rostering and problem solving experience with a flexible, enthusiastic and can-do attitude?
Within the branch you will be assisting and supporting the team in ensuring that key business and compliance targets are met. Within this role you will strive to delivering a high standard of accuracy in Rota management, Quality monitoring as well as have the opportunity to remain ’Hands on’.
Key duties will include:
Allocating care workers with the right skills and experience to deliver the best quality care and support to each customer.
Organise Care Workers rota’s to minimise changes to the service and travel between customer homes.
Responding efficiently to day to day changes in the care and support packages.
Implementation and monitoring of all relevant aspects of the Electronic Call Monitoring System.
To ensure that all customers are correctly allocated on colleague and call times reflect the care package. To advise Field Care Supervisors of new care packages and ensure that care plans are completed within agreed timescales.
Establish strong working relationships with all key stakeholders, including commissioning teams, Safeguarding Teams, social workers, procurement, District Nurses, OT’s and PT’s.
To bid for new care packages and work closely with the branch recruiter to ensure that new care packages have the required staff cover.
Identify trends to predict future requirements
Ensure all career receive comprehensive schedule information
To achieve targets, KPI’s and objectives set by the Registered Manager.
On call duties as arranged locally
To be conversant with the Care Standards Act 2014 and legislation governing the service and other regulations concerning the provision of domiciliary care.
To be familiar with the Company’s obligation under the Health and Safety at Work Act 1974 and other Health and Safety Regulations detailed in the company’s Health & Safety Policies.
We are looking for:
Previous coordination experience is desirable
Experience of customer care/handling complaints/problem solving.
Ability to work as part of a team as well as be self-motivated
Excellent communication skills, both written and verbal.
Very good interpersonal skills.
Ability to manage difficult situations calmly and effectively.
Excellent organisational skills
Ability to lead and motivate staff.
Driving license (Desirable)
Knowledge of Care Quality Standards of Care,
Knowledge of, and commitment to, person centred approaches to care.
Knowledge of IT systems – Microsoft office: Word, Excel, Outlook etc
What we offer in return:
A competitive salary
31 days annual leave
Employee Assistance Programme
Work Place Pension
To work within a business with significant growth
Supportive working environment with ongoing learning and development opportunities.
If you think you could help us to continue to deliver exceptional care please apply online today and we will be in touch within 48 hours to start your journey with Better Healthcare
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