Retail Brand Administrator
Salary: £28,000 – £32,000
Our client is the world's leading property management company with expertise spanning the globe, with 600 offices across the USA, Europe, Asia Pacific, Africa, and the Middle East. They are currently gearing up for a huge launch of a landmark commercial/retail project that the successful candidate will play a key role in the opening of.
Right now, they are seeking to hire a Retail and Commercial Administrator who will report to the Senior Retail and Commercial Manager and work alongside the Operations and Commercial Teams to deliver exceptional, consistent service to both the current and potential brand partners and customers of the site team. This would suit someone who is excited by the opportunity to manage a small number of brand partner relationships directly.
This area of responsibility will give the candidate excellent exposure to supporting the creation of brand partner communications.
This is a super collaborative role to ensure consistency across the company. They will act as an ambassador for the business, whether face to face, in writing, or by telephone to residents, visitors, and contractors at all times.
Welcoming visitors to the building in a courteous and helpful manner.
Taking inbound phone calls, redirecting, or taking messages as required.
Responding to brand partners and customer queries promptly by telephone, email, and in person.
Supporting the creation of brand partner communications.
Assisting the Retail and Commercial Team with Occupier / Customer event planning, management, and execution.
Assisting the Retail and Commercial Team in gathering and collating marketing materials
Assisting Retail and Commercial Team with creating and conducting Occupier / Customer surveys.
Co-managed the helpdesk email account with the Operations Assistant.
Attend and minute meetings as required.
Maintaining an accurate and up-to-date brand partner key contacts database.
Coordinate and raise purchase orders and process invoices.
Main reception duties as required.
Weekly sales reporting gathering.
Managing a small number of brand partner relationships directly.
Collation of trade report information from the wider retail team.
Managing permit request information.
Support the operations team with waste management, BOH, security, delivery, and relevant other communications to brand partners.
Supporting lease compliance and escalating to the relevant teams where necessary.
Other ad hoc duties as required.Attributes required:
Strong Administration skills
Good telephone skills
Proficient in MS Office, Word, Excel, and PowerPoint
Ability to work under own initiative
Previous administration experience
Good understanding of retail, leisure, and Food & Beverage sector. This is an exciting time for someone to join who has a proactive 'can do' attitude, and enthusiasm to join a global brand as they enter a period of commercial growth.If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy
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