We are searching for a Business Analyst & Process Optimisation Manager who will work with Global Billing, Credit and Collection teams towards implementing efficient and scalable processes. As a Business Analyst you will analyse and design business processes in collaboration with business partners and subject matter experts across the finance organisation. We are looking for a Business Analyst to make immediate impact in this role to reduce process complexity, increase process efficiency, and enable speed of operational processes.
Determines and applies appropriate methodologies and tools for analysing a range of functional and/or cross-functional issues (sometimes complex or with a high level of ambiguity)
Identifies process gaps and issues, and formulates plans to address these
Assesses impact of manual workarounds
Determines and utilises appropriate methodology including Lean Six Sigma where appropriate· Facilitates discussions and drives resolution where disagreement exists, escalating where necessaryProcess Improvement
Drives process definition, re-engineering, improvement, and gap analysis of current/future-state processes in partnership with key internal partners in Finance
Identifies process gaps along with a root cause analysis of issues and uses data to make fact-based decisions for process improvement.
Makes process design and development recommendations to standardise, improve, or redesign processes to meet business needs.
Works with cross functional teams to ensure the development of an efficient and scalable end to end process.
Coordinates with process owners and technology owners to define technology requirements to support the process strategy and deployment.Project Management
Builds, leads, and drives regional/cross-regional project plans and resources, implementing them using appropriate tools and techniques
Drives alignment with partners from problem identification through implementation and post-implementation monitoring
Ensures that the Process Improvement initiatives are aligned with the function's strategic goal
Tracks and communicates the status of business initiative projects to managementStakeholder Management
Manages stakeholder expectations within and/or across functions
May work with governance boards or steering committees
Identifies and proactively includes correct stakeholders and communications effectively
Understands stakeholder needs and builds effective relationships
Utilises effective methods of communication with stakeholders, varying approach accordinglyQualifications
Solid experience in business analysis and process improvement efforts.
Business Analysis qualification (BCS, IIBA)
Process Certifications (Six Sigma, BPM, ITIL or equivalent)
Bachelor's Degree in Accounting, Finance, IT or related field.
Self-starter capable of taking initiative and working with minimal direction
Applicable work experience in a consulting, finance / accounting environment
Excellent communication skills including research, writing, and presentation skills
Intermediate to Advanced Excel, PowerPoint, and Visio skills required
Ability to understand and assimilate new ideas and manage change
Strong written and oral communication skills
Excellent analytical, problem solving, and troubleshooting skills
Great teammate, flexible, and ability to resolve issues efficiently
Green belt preferred
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