A Housing Association is currently looking for a Service Charge Lead for a initial two month temporary position.
Key responsibilities are as follows
Manage your team in line with the core management requirements to achieve excellent results by coaching, developing, and supporting them to realise their full potential and deliver their objectives.
Support the interpretation and implementation of service charge setting requirements (for example project managing any new service charge regime, ensuring systems and processes are updated or in place by the required date)
Be an expert in service and personal charges, including changes in legislation and development in good practice from bodies such as the regulator of social housing and the National Housing Federation and to inform all relevant departments on changes.
Act as an expert in the field of service charges, in particular the 1985 & 1987 Landlord and Tenant Act and Commonhold and Leasehold Reform Act 2002.
Manage the budget setting cycles and trackers for the variable and fixed service charges process, the year-end reconciliations and annual consultation process. Assist those responsible for auctioning these processes where necessary.
Up skill Housing staff and provide guidance on how to analyse expenditure, forecast future expenditure and ensure that service charges are billed in accordance with agreed procedures / best practice/ terms of lease or tenancy agreement.
Provide period exception reporting to Housing to identify non-recoverable expenditure; missing recoverable expenditure; expenditure not treated appropriately; and prepare / advise on appropriate adjustments.
Provide training on how to review performance against budgets via the monthly and quarterly reports.
Co-ordinate process for ensuring housing teams are preparing commentaries to accompany accounts and budgets, explaining exceptional variances, exceptional items to create robust service charges estimates.
Provide training and support to housing teams to ensure budgets are set accurately, invoices coded correctly, and expenditure reviewed
Coordinate that service charge accounts for all variable service charge schemes are prepared, reviewed by Housing, signed off and sent to customers and recognised Residents Associations as agreed
Coordinate external audit process ensuring all schemes requiring an audit are signed off and issued to external and internal partners
Liaise with internal and external auditors and coordinate the resolutions of all audit queries effectively and within timescales required
Attend key stage meetings with Development on new schemes to ensure service charges are accurately set according to liabilities and the legal management structure of schemes are signed off and documented within the relevant system accordingly
To provide one-to-one support to managers and housing staff in:
investigating and resolving high priority historic service charge related challenges / disputes,
support staff on how to compile first tier tribunal application packs as required
unpicking legacy service charge issues as required
providing one-to-one support on budget setting for complex/ sensitive schemes as required
providing one-to-one support on management accounting actuals review for complex/ sensitive schemes as required
Ensure appropriate induction and refresher training on Service Charge procedure and policy is delivered to housing teams, liaising with and the Training and Development team as necessary.
Ensure service charge setting on External Managing Agency and schemes reflect actual costs where permitted
Generate detailed lifecycle costing to inform calculation of sinking/ usage funds.
Prepare draft reports for review by Service Charge Compliance Manager
Support the Compliance Manager with the development of a risk map, outlining the risks associated with service charge setting processes, and follow the arrangements to mitigate or manage those risks. Reporting on those as required
Proven experience implementing service charges within the Housing sector.
Experience of communicating with a wide variety of people and organisations.
Experience of working as part of a team that meets agreed objectives.
Understanding of landlord and tenancy obligations contained in Occupancy Agreements (Freehold documents, Leases & Tenancy Agreements).
Knowledge of accounting processes relating to service charges and varying methods of allocation & apportionment of service charge costs.
Ability to carry out income and expenditure reconciliation.
Experience of handling large volumes of data.
Awareness or experience of preparing and presenting cases at the First Tier Tribunal
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