Tool Hire sales Co-ordinator Permanent

The Role

At Jewson we pride ourselves on our ability to provide a great welcome to our customers, being proactive when helping them, being trusted, and recognised for our 'customer first' approach. If you enjoy a customer-facing role where you are responsible for driving sales and business opportunities, and enjoy working with mechanical equipment, then this Tool Hire Supervisor could be a great opportunity for you.

This Tool Hire Sales Co-ordinator role is working in our Jewson Branch in Hammersmith Jewson is the biggest employer in the UK Saint-Gobain business, with over 500 branches.

What will I be doing in this role?

The Tool Hire Sales Coordinator role is a varied and busy role. You will be focused on generating profitable business by building relationships with customers both face to face and via the telephone to achieve maximum sales, while ensuring effective and efficient running of Tool Hire in line with Health & Safety guidelines.

This role offers a varied mix of customer / account management and commercial focus. You're expected to be hands on involved with the sales counter, dealing with customers face to face & over the phone to build a profitable pipeline and good picture of the market. We can provide you with the product knowledge needed, however we need you to bring with you the right driver, determination and understanding of how to maximise on sales opportunities.

Key day to day duties include:

Supervising a small team to ensure that profitable customer relationships are built and maintained; driving sales and seeking new business opportunities with new and existing customers
The creative and efficient scheduling, allocation and management of the tools – working closely with other local branches to ensure that all contracts can be fulfilled to maximum capacity
Ensure sales orders and delivery schedules are processed accurately and promptly and advising customers on trading terms and conditions
Servicing and maintenance of all tools making sure that any technical problems, faults and repairs are dealt with efficiently
Administration duties to ensure that all tool hire reports and health & safety data is up to date

Requirements

What skills are we looking for?

First and foremost, we always want to recruit talented people that align well with our values and way of working; this means that we are open to applications from all Saint-Gobain businesses and would welcome you to apply if you can demonstrate the following key skills:

A customer-focused approach and the ability to develop and maintain excellent relationships with customers and suppliers
Strong commercial acumen and the ability to manage customer needs whilst maximising profit
Strong mechanical mind-set – you may not have worked with tools before but can demonstrate an understanding of, or interest in mechanical equipment
A positive attitude and the desire to want to continually improve our service
A full driving licence is desirablePlease note that product and system training can be provided where applicants may lack this knowledge. We encourage applications from all background if you can demonstrate the skills highlighted.

REQUIRED QUALIFICATIONS

What will I be doing?

Our Tool Hire Team Leads are essential within the branch network, you will build relationships with Customers and understand their wider requirements in order to maximise sales growth. You will be in regular contact with our Customers and therefore you play a huge part in delivering a fantastic customer experience. In order to support our customers and deliver a great service you will;

Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson Values
Supervising a small team to ensure that great relationships are developed with new and existing Customers, understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
Use our in-house systems to process customer orders, organise tool hire delivery and collection, keeping customers updated throughout their journey
Collaborate with the wider network to support Customer requirements and business activities
Get to know the local market to support plans for sales growth
You may be occasionally required to carry out basic maintenance and cleaning of our tool hire equipment in the workshop
Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
Work with colleagues to suggest opportunities for improvement